
10,000+ employees
Founded 1954
đź Consulting
đĽ Healthcare
đŚ Logistics
Consulting ⢠Healthcare ⢠Logistics
General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.
đ Yesterday
đşđ¸ United States â Remote
đľ $98k - $126.5k / year
â° Full Time
đ Senior
đ§ ServiceNow
đŚ H1B Visa Sponsor
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10,000+ employees
Founded 1954
đź Consulting
đĽ Healthcare
đŚ Logistics
Consulting ⢠Healthcare ⢠Logistics
General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.
⢠Build and customize ServiceNow applications, including ITSM modules such as Incident, Problem, and Change Management ⢠Create Business Rules and Script Includes to automate processes and meet business requirements ⢠Integrate ServiceNow with other systems using REST, SOAP, and related technologies ⢠Perform user and role management, system maintenance, and health checks ⢠Customize user interfaces, forms, and workflows ⢠Provide end-user support and troubleshoot integrated processes and platform functionality ⢠Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management ⢠Participate in technical process reviews, postmortems, and continual process improvement ⢠Maintain current ServiceNow and industry certifications and obtain additional certifications ⢠Contribute to mission-critical government projects and technical specifications ⢠Travel less than 10%
⢠Technical Training, Certification(s) or Degree ⢠3+ years of related experience ⢠Experience developing and customizing ServiceNow applications and ITSM modules ⢠Experience with SOAP, REST, web services, and creating and consuming integrations ⢠Scripting skill in at least one language, preferably JavaScript ⢠Exposure to Import Sets, Transform Maps, and CMDB ⢠Ability to analyze requirements, troubleshoot issues, and develop technical solutions ⢠Understanding of Agile software testing from smoke testing through integration and production deployment ⢠Ability to document and create functionality aligned with customer value streams ⢠Organizational and time management skills in a rapid software development environment ⢠Ability to learn new technologies quickly ⢠Good communication skills with technical and non-technical stakeholders ⢠Analytical, problem-solving, and debugging skills ⢠Ability to drive methodology changes, manage customer deliverables, and resolve process issues ⢠Ability to communicate as a technical authority and contribute to proposals and technical specifications ⢠Ability to lead Scrum demos, work groups, and team efforts ⢠Ability to collaborate with and influence stakeholders, mentor junior team members, and support staff development ⢠ServiceNow Certified Systems Administrator certification ⢠Active Top Secret clearance or DOE Q Access Authorization ⢠US citizenship required
⢠Comprehensive medical plan options, including plans with Health Savings Accounts ⢠Dental plan options ⢠Vision plan ⢠401(k) plan with company match ⢠Full-flex work weeks where possible ⢠Paid time off, including vacation, sick, personal time, holidays, paid parental, military, bereavement, and jury duty leave ⢠Typically 15 days of paid leave per calendar year ⢠10 paid holidays per year ⢠Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees ⢠Short- and long-term disability benefits ⢠Life insurance ⢠Accidental death and dismemberment insurance ⢠Personal accident insurance ⢠Critical illness insurance ⢠Business travel and accident insurance ⢠AI-powered career tool identifying career steps and learning opportunities ⢠Internal mobility team ⢠Award-winning culture of innovation and military-friendly workplace
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