Senior ServiceNow Developer

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $125k - $165k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spinnaker Support

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Spinnaker Support is a leading provider of third-party support services for enterprise software. It specializes in offering personalized support, managed services, consulting, and security solutions to optimize enterprise software ecosystems. Spinnaker Support empowers organizations by reducing support costs by more than 50% and enhancing their security posture. The company supports a wide range of software, including Oracle, SAP, Salesforce, Microsoft, and JD Edwards products, and offers services such as proactive security protection and AI tools for rapid issue resolution. Their comprehensive support allows clients to break free from the constraints imposed by software vendors, extending the life of their current systems while enabling digital transformation on their terms.

📋 Description

• Design, build, enhance, and deploy ServiceNow solutions and custom applications using established SDLC standards and out-of-the-box functionality where appropriate • Translate business requirements into scalable technical solutions in partnership with the Business Analyst, platform stakeholders, and business teams • Configure and enhance ServiceNow CSM/TPSM modules, workflows, forms, rules, and user experiences • Review, validate, and improve partner-delivered configuration for quality, maintainability, and adherence to internal standards • Troubleshoot and resolve platform defects, workflow issues, and performance bottlenecks • Maintain platform integrity across production and non-production environments • Support UAT, release readiness, and Change Review Board processes • Work closely with the Business Analyst and business stakeholders to triage and resolve defects, support testing and user validation • Work alongside the external implementation partner through user acceptance testing, production deployment, and customer cutover before assuming full platform ownership • Own solution build, technical quality, environment promotion, and release management

🎯 Requirements

• 5+ years of hands-on ServiceNow development experience • Experience supporting enterprise-scale ServiceNow implementations in a fast-growing global business • Strong hands-on experience designing, configuring, developing, and supporting ServiceNow CSM applications and workflows • Experience inheriting and stabilizing a ServiceNow environment originally implemented by a third party • Ability to review, understand, and improve existing configurations without introducing regression risk • Experience performing peer review of partner-delivered configuration, update sets, and release artifacts • Strong experience developing scalable workflows • Experience enhancing Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, and Enterprise integrations • Able to support working hours with overlap across EMEA or APAC business hours • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • Certified Implementation Specialist, Customer Service Management (CIS-CSM) strongly preferred • Exposure to ServiceNow AI capabilities such as Now Assist, Predictive Intelligence, or intelligent workflow automation is a plus