ServiceNow Developer – SME

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $182.8k - $247.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Architect and automate enterprise ITAM, CMDB, and HRSD capabilities • Design and configure SAM and HAM workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management • Align platform architecture with CSDM • Maintain CMDB health through Data Certification, Discovery, Reconciliation, and Health Assessments • Design and configure HRSD modules, including HR Case/Knowledge Management, Lifecycle Events, HR Agent Workspace, Employee Document Management, and Employee Service Center portals • Develop customized scripts, Script Includes, Business Rules, Flow Designer workflows, and Service Portal widgets • Build ServiceNow integrations with SCCM, Jamf, Intune, Active Directory, and Coupa using IntegrationHub, REST/SOAP APIs, and MID Server configurations • Establish data governance policies for hardware and software assets • Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer • Collaborate with stakeholders, product owners, and cross-functional teams to gather requirements and create technical specifications • Create technical and functional documentation and support platform upgrades, testing, and reconfiguration • Participate in technical process reviews, postmortems, and continual process improvement • Estimate effort required for ServiceNow functionality • Provide technical guidance, conduct code reviews, create architectural documentation, and mentor junior developers • Maintain current ServiceNow and industry certifications and obtain additional certifications

🎯 Requirements

• Technical Training, Certification(s) or Degree • 10+ years of related experience • Expert proficiency in ServiceNow CMDB, HRSD, and ITAM, including SAM and HAM • Expertise designing, implementing, and optimizing SAM, HAM, and CSDM structures • Experience with full-cycle SAM and/or HAM implementations • Deep understanding of software licensing metrics and physical hardware asset lifecycles • Experience with ServiceNow platform architecture, Flow Designer, and IntegrationHub • Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services • Experience with ServiceNow Discovery, Service Mapping, and Performance Analytics • Experience with ServiceNow ITSM or ITOM modules • Ability to analyze requirements, troubleshoot issues, and develop technical solutions • Understanding of Agile software testing processes and lifecycle • Ability to document and create functionality aligned with customer value streams • Ability to produce estimates and basic deployment plans for ServiceNow functionality • Strong organizational and time management skills • Ability to learn new technologies quickly • Excellent communication skills for technical and non-technical stakeholders • Strong analytical, problem-solving, and debugging skills • Ability to coach, guide, and mentor junior developers • Required ServiceNow Certified Systems Administrator certification • Must be able to pass a background check to obtain Public Trust • Candidate must be a US Person: Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen

🏖️ Benefits

• Comprehensive medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan options • 401(k) plan with pre-tax and post-tax contributions and company match • Full-flex work weeks • Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team • Wellness packages • Award-winning culture of innovation and military-friendly workplace

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