Support Assistant

🔥 16 hours ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $29 - $37 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Provide help desk support to end users of government information systems, including Tableau and Salesforce • Identify, triage, and resolve or escalate issues • Provide Tier 1 support and escalate requests to development and operations teams when appropriate • Resolve access issues, process name changes, and update email information to facilitate system access • Troubleshoot end-user issues across designated platforms and triage them to resolver groups • Log help desk inquiries into a ticketing system • Collaborate with cross-functional teams to identify and resolve issues • Implement projects, develop work plans, and ensure timely completion as directed by the IT manager • Assist users with acquiring access to systems and databases through email support and the Service Console

🎯 Requirements

• BA/BS degree in computer science or related field • 2+ years of customer support experience in a technical environment • Existing T4 Public Trust or ability to obtain one • Exceptional customer service skills • Strong interpersonal skills for communicating with internal and external personnel of all levels • Strong analytical and problem-solving skills • Familiarity with Tableau and its functions • Ability to multitask and work independently with minimal supervision • Ability to protect sensitive information • Ability to take direction and remain detail oriented • Skills in customer support, Microsoft Office, Standard Operating Procedures (SOP), and troubleshooting • Ability to work shift hours, including weekends and holidays, as required by customer needs • Less than 10% travel required

🏖️ Benefits

• Comprehensive medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan options • 401(k) plan with company match • Full-flex work weeks where possible • Paid time off, including vacation, sick, personal time, holidays, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team supporting career goals • Growth opportunities • Award-winning culture of innovation and military-friendly workplace

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