Technical Support Assistant, PWD

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Support operational and administrative routines in the Grid Automation technical assistance area • Receive, register, update and monitor service tickets, requests and incidents in systems and internal controls • Route requests to the responsible teams according to established workflows and guidelines • Track status of service requests, outstanding items, deadlines and responses to requesters • Support organization of schedules, documentation, records and history of technical service activities • Keep the area’s databases, controls, spreadsheets and systems up to date and consistent • Assist with sending, receiving and verifying documents, reports and information related to service activities • Serve as a point of support in the interface between clients, the technical team, administrative areas, logistics and other internal departments • Support tracking of materials, equipment, parts or documents required for service activities, as directed by the area • Flag outstanding items, delays, information inconsistencies or process deviations to the responsible parties • Prepare simple controls and reports to monitor the area’s routines • Contribute to process organization and compliance with service and quality standards • Predominantly operational, administrative and support-focused role • Responsible for executing structured routines and monitoring technical assistance requests

🎯 Requirements

• High school diploma • Technical education or ongoing higher education in Administration, Logistics, Electronics, Electrical Engineering, Automation, Engineering or related fields is preferred • Previous experience in administrative routines, customer service, operational support, technical assistance or related areas • Basic knowledge of Microsoft Office, especially Excel and Outlook • Ease in organizing information, tracking requests and updating controls • Good verbal and written communication skills • Ability to work with organization, attention to detail and discipline in execution

🏖️ Benefits

• Inclusive work environment • Valuing professionals with diverse experiences, profiles and career paths