Digital Consumer Experience Advocate

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🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🛍️ E-commerce

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GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1907

👥 B2C

🛒 Retail

B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

📋 Description

• Respond to digital consumer inquiries and provide best-in-class service in support of company-owned websites. • Address and resolve incoming customer inquiries related to pre-purchase questions, installation requirements, troubleshooting, product care, and complaint resolution. • Resolve inquiries via the “Ask a Question” and “Ratings & Reviews” sections on GE Appliances-owned websites and other platforms. • Navigate systems and resources effectively, including the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and others as needed. • Maintain high standards of protocol and adhere to established guidelines. • Support business growth goals by identifying sales opportunities. • Recognize sales opportunities and complete private store referral process or refer sales prospects to relevant teams to convert interactions into revenue opportunities based on established protocols.

🎯 Requirements

• Excellent written communication skills: grammar, sentence structure, and spelling. • Computer literate with ability to learn new applications quickly. • Experience in customer service or contact centers, ideally with written communication channels or chat-based support. • Positive attitude with proven ability to work well with teams. • Strong typing skills. • Associate’s degree from an accredited university or college or 6 months equivalent work experience. • Proficient bi-lingual in written English & Spanish. • Experience with GE Appliances Call Centers or equivalent customer service experience.

🏖️ Benefits

• 401(k) • medical • dental • vision • paid vacation