Senior Product Service Specialist – Water Heaters

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🔥 0 minutes ago

🐊 Florida, Iowa, +13 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

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GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1907

🏭 Manufacturing

👥 B2C

🛒 Retail

Manufacturing • B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

📋 Description

• Serve as a primary technical resource for customers, distributors, dealers, and authorized service partners on installation, operation, troubleshooting, and service questions for heat pump, gas, and electric water heaters • Provide technical product support for application questions, startup and commissioning concerns, troubleshooting, and service issue escalation • Support resolution of escalated field and customer issues through technical guidance and coordination with internal teams • Gather data, identify issue patterns, and partner with engineering and quality teams on root cause analysis and resolution • Evaluate recurring service and product issues and recommend corrective actions, service guidance updates, or process improvements • Represent the service perspective in new product introductions, product changes, and issue resolution discussions • Partner with engineering, quality, product management, sourcing, service, and sales teams on technical gaps, training, and troubleshooting • Review, edit, author, and maintain installation instructions, service literature, troubleshooting guides, wiring diagrams, service bulletins, FAQs, product updates, and technical guidance • Track field and customer issues, communicate trends, and support readiness for product updates and launches • Participate in service process improvement, field support effectiveness, and product issue reduction projects • Perform other related duties as assigned

🎯 Requirements

• High school diploma, GED, or equivalent • Completion of a technical degree, trade program, certification, or equivalent combination of education and relevant experience • Licensed Master Plumber • Minimum 5 years of relevant experience in field service, technical product support, troubleshooting, service operations, or a related technical discipline • Experience supporting, servicing, installing, or troubleshooting heat pump, gas, or electric water heaters • Ability to diagnose technical product issues and provide practical service guidance to customers, distributors, dealers, or field partners • Experience reading and applying installation instructions, service manuals, schematics, wiring diagrams, or troubleshooting materials • Working knowledge of water heater products and service requirements • Practical understanding of at least one major water heater category: heat pump, gas, or electric • Proficiency with technical documents and Microsoft Office tools • Ability to work independently with limited supervision on difficult and complex technical issues • Ability to prioritize technical support activities, escalations, documentation updates, and field issue follow-up • 25–50% primarily domestic travel may be required • Occasional evening or weekend work may be required • Must reside in the Central or Eastern Time Zone • Must be authorized to work in the U.S.

🏖️ Benefits

• Remote work arrangement • Flexible work arrangement created with the leader to balance individual, team, and organizational needs • 25–50% primarily domestic travel may be required based on business need • Opportunity to work with a leader to create a flexible work arrangement • Inclusion and diversity-focused workplace culture • Equal Opportunity Employer