Senior Product Service Specialist – Water Heaters

Job not on LinkedIn

🕒 August 13

🐊 Florida, Iowa, +13 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 47%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1907

🏭 Manufacturing

👥 B2C

🛒 Retail

Manufacturing • B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

📋 Description

• Serve as a primary technical resource for customers, distributors, dealers, and authorized service partners on water heater installation, operation, troubleshooting, and service questions • Provide technical product support for application questions, startup and commissioning concerns, troubleshooting, and service escalations • Resolve escalated field and customer issues through technical guidance and coordination with internal teams • Support product investigations by gathering data, identifying issue patterns, and partnering with engineering and quality teams on root cause analysis • Evaluate recurring service and product issues and recommend corrective actions, service guidance updates, or process improvements • Represent the service perspective in new product introductions, product changes, and issue-resolution discussions • Partner with engineering, quality, product management, sourcing, service, and sales teams • Support onsite or virtual technical training and troubleshooting for customers • Review, edit, author, and maintain installation instructions, service literature, troubleshooting guides, wiring diagrams, technical bulletins, FAQs, product updates, and technical guidance • Track field and customer issues, communicate trends, and support readiness for product updates and launches • Participate in service process improvement, field support effectiveness, and product issue reduction projects • Perform other related duties as assigned • Travel 25–50%, primarily domestic, as required

🎯 Requirements

• High school diploma, GED, or equivalent • Completion of a technical degree, trade program, certification, or equivalent combination of education and relevant experience • Licensed Master Plumber • Minimum 5 years of relevant experience in field service, technical product support, troubleshooting, service operations, or a related technical discipline • Experience supporting, servicing, installing, or troubleshooting heat pump, gas, or electric water heaters • Ability to diagnose technical product issues and provide practical service guidance • Experience reading and applying installation instructions, service manuals, schematics, wiring diagrams, or troubleshooting materials • Ability to work independently with limited supervision • Ability to prioritize and manage multiple technical support activities, escalations, documentation updates, and field issue follow-up • Strong technical and analytical judgment • Working knowledge of water heater products and service requirements • Proficiency with technical documentation and Microsoft Office tools • Must reside in the Central or Eastern Time Zone • Authorized to work in the U.S.

🏖️ Benefits

• Flexible work arrangement balancing individual, team, and organizational needs • Equal Opportunity Employer • Disability accommodations available for applicants