Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $98.6k - $147.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Own the post-sale relationship and account health for an assigned portfolio of icobrain customers • Build and execute account-level success plans with utilization targets, clinical adoption milestones, and renewal timelines • Monitor utilization data, identify under-use or risk, and drive corrective action before renewal • Deliver year-over-year renewals and grow clinical utilization within existing accounts • Run structured business reviews connecting icobrain output to customer clinical and operational goals • Perform manual quality-control reviews on all new customer implementations • Conduct targeted QC on designated modules and workflows for existing customers • Document QC findings, drive remediation, and feed recurring issues to product and engineering • Refine and standardize QC methodology and documentation; train others • Maintain account status, utilization trends, open issues, risk levels, and renewal outlook for internal teams • Partner with sales on renewals, expansion opportunities, and account transitions • Coordinate with technical support, field service, clinical applications, IT/integration, regulatory, and marketing teams • Represent the customer internally and advocate for evidence-based fixes and enhancements • Mentor customer success team members on playbooks, QC execution, and escalation handling • Build scalable onboarding templates, health-scoring criteria, QC checklists, and reporting cadence

🎯 Requirements

• 5+ years in customer success, clinical applications, clinical education, or account management within medical imaging, medical devices, healthcare IT, or clinical software • Demonstrated ownership of renewal outcomes and measurable adoption or utilization growth across a customer portfolio • Proven ability to build trusted relationships with clinical stakeholders and technical stakeholders such as PACS and IT administrators • Strong process discipline; ability to design, document, and consistently run repeatable customer management and reporting processes • Excellent written and verbal communication, including presenting to physician and executive audiences • Ability to work effectively across a large, matrixed organization • Bachelor's degree or equivalent practical experience • Ability to travel 10% of the time • Direct neuroimaging experience preferred • Clinical or technical credentials such as RT(R)(MR), radiologic technologist, MR physicist, or neuroscience/neurology background preferred • Familiarity with MS, dementia and Alzheimer's disease, ARIA monitoring, epilepsy, or TBI imaging workflows preferred • Experience with DICOM, PACS integration, and clinical data workflows preferred • Experience introducing AI or quantitative imaging software into clinical practice preferred • Familiarity with CRM and customer success tooling preferred • Ability to work Central and Pacific time working hours preferred • Legally authorized to work in the United States; employment visa sponsorship is not available

🏖️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI) • Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Great work environment • No relocation assistance provided