Senior Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $119k - $164k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Serve as the primary relationship owner for Major/Key segment employer customers (30,000+ lives), maintaining regular contact with benefits team members and other key stakeholders • Partner with marketing to develop and deliver engaging campaigns and workshops for customers • Produce and regularly communicate customer reports • Collaborate with product, clinical, data science, legal, and other internal teams to resolve customer requests and issues • Contribute to product roadmap planning, providing the customer and patient voice, and champion new product offerings with customers • Ensure customers feel supported and delighted after every interaction so they renew with Lyra each year • Serve as a strategic lead for a curated portfolio of the largest, most complex global customers • Partner with senior benefits leaders and external benefits consultants to shape workforce mental health strategy globally • Leverage modern technology and data tools to scale impact, reduce ambiguity, and deliver a seamless experience for strategic partners

🎯 Requirements

• 8+ years experience in implementation and/or customer success, ideally in the area of HR / Benefits / Healthcare with employers or other large groups • Passion for mental health and changing the healthcare landscape • Excellent verbal and written communication skills, with an emphasis on quickly gaining trust • Ability to innovate and creatively solve problems in a highly collaborative manner • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams • Ability to prioritize and balance multiple customers • Willingness to travel (10%)

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • Well-being perks and activities • Surprise swag • Regular community celebrations