Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own the customer journey post-signing, including onboarding, configuration, and adoption. • Identify and close expansion opportunities within existing customer accounts. • Proactively manage customer issues, ensuring resolution on the same day they arise. • Conduct regular follow-ups and updates with customers to keep them informed of progress and solutions. • Utilize accelerated ramping timelines for customer go-lives, ensuring independent operations by Day 7. • Collaborate with integration engineers for custom API or integration needs while maintaining customer focus. • Track open items and ensure timely follow-through to drive customer success. • Provide hands-on support for configuration and troubleshooting tasks as needed. • Manage customer onboarding, retention, and renewal processes. • Collaborate with various stakeholders to ensure customers achieve desired outcomes.

🎯 Requirements

• Proven experience in customer success, account management, or a similar role. • Exceptional interpersonal and communication skills, both verbal and written. • Strong problem-solving abilities and a proactive approach to customer issues. • Commercial acumen to identify expansion opportunities and drive revenue growth. • Ability to work independently and manage multiple customer accounts effectively. • Familiarity with customer relationship management (CRM) tools and support software. • Understanding of technical concepts related to software configuration and troubleshooting. • A self-starter with a strong sense of urgency and commitment to customer success. • Experience with SaaS products and customer success metrics. • Knowledge of customer onboarding best practices. • Familiarity with API integrations and technical documentation. • Previous experience in a remote working environment. • Industry-specific knowledge relevant to our product offerings.

🏖️ Benefits

• Fully remote work environment with the flexibility to work from anywhere in the US. • Opportunities for professional development and growth within the company. • Collaboration with a dedicated and passionate team focused on customer success. • Access to the latest tools and technologies to support your work. • Engaging company culture that values innovation and teamwork.