Client Engagement Specialist

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyber Centaurs

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

⚖️ Legal

🔒 Cybersecurity

Consulting • Legal • Cybersecurity

Cyber Centaurs is a leading provider of digital forensics and incident response services, specializing in helping organizations address cyber threats and recover from data breaches. Their team of experts utilizes advanced technology and methodologies to uncover critical evidence, conduct thorough investigations, and deliver precise results efficiently. Cyber Centaurs partners with a variety of clients, including law firms, corporations, and government entities, offering services like data breach management, computer forensics, penetration testing, and threat hunting, all tailored to enhance their clients' cybersecurity posture.

📋 Description

• Respond promptly and professionally to inbound telephone calls, website inquiries, email inquiries, and other prospective client communications • Gather initial information about cybersecurity incidents, digital forensic matters, and client needs • Identify urgency, basic scope, relevant stakeholders, and immediate next steps • Escalate urgent matters appropriately • Maintain a calm and professional client experience during high-pressure situations • Coordinate initial meetings with the Client Engagement Manager or other appropriate team members • Conduct initial qualification of inbound opportunities • Determine whether inquiries align with Cyber Centaurs’ services, target clients, and engagement requirements • Identify key details needed before a consultation or proposal can be prepared • Maintain accurate lead status and qualification information within the CRM • Manage and coordinate consultation scheduling • Ensure clients receive intake forms, instructions, meeting links, and pre-engagement information • Follow up on missing information required for consultations or proposals • Coordinate communications between prospective clients, the Client Engagement Manager, and the technical team • Help ensure smooth handoffs from sales into active investigations and engagements • Assist with preparation and coordination of proposals, engagement documentation, and client follow-up • Track outstanding proposals, agreements, deposits, and next steps • Support the Client Engagement Manager in maintaining an organized and responsive sales pipeline • Maintain accurate and complete CRM records • Document calls, communications, lead status, matter details, and next actions • Monitor open opportunities and required follow-up activities • Identify opportunities where automation or process improvements could improve responsiveness • Progress over time toward conducting discovery calls, scoping standard engagements, presenting service options and pricing, managing selected opportunities through close, and developing client and referral relationships

🎯 Requirements

• 2+ years of experience in a client-facing, sales-support, account coordination, professional services, customer service, intake, or similar role • Excellent verbal and written communication skills • Strong organizational and follow-up discipline • Comfortable speaking with business owners, executives, attorneys, IT professionals, and other senior stakeholders • Ability to remain professional and composed when clients are dealing with urgent or stressful situations • Strong attention to detail • Ability to manage multiple active conversations, appointments, and follow-up activities • Comfortable working with CRM systems and modern business software • Ability to work independently in a remote environment • Strong judgment regarding when an issue should be escalated • Candidates located in the Mountain or Pacific Time Zone are strongly preferred • Reliable internet connectivity • Professional remote work environment • Ability to communicate by phone, video conference, email, and collaboration platforms throughout the workday

🏖️ Benefits

• Performance-based incentive compensation • Paid time off • Paid holidays • Remote work environment • Professional development opportunities • Training in digital forensics, incident response, cybersecurity services, and client engagement • Career advancement opportunities within a growing cybersecurity services firm