Partner Success Manager

🔥 1 minute ago

🏈 Ohio, Michigan – Remote

🏈 Ohio – Remote 🚗 Michigan – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tutored by Teachers

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

💰 $10M Series A on 2022-02

Education

Tutored by Teachers is a company specializing in delivering personalized virtual tutoring services for K-12 students. Their programs, such as Virtual Intervention and Summer Academy, focus on learning acceleration and are designed to address unfinished learning in Math and ELA. They offer high-dosage tutoring aligned with educational standards, and help address teacher vacancies with qualified interim solutions. With a large network of experienced and credentialed teachers, Tutored by Teachers is committed to enhancing educational outcomes, particularly for high-need students, through engaging and effective instruction.

📋 Description

• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth • Lead onboarding for new clients, setting clear expectations, timelines, and milestones • Own and manage a book of business; develop territory plans to support account health, renewals, and expansion opportunities • Synthesize client feedback to provide meaningful insights to internal teams and senior management • Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes • Proactively identify at-risk accounts and partner internally to mitigate churn • Build trusted, collaborative relationships across internal teams to align on partner needs and deliver a seamless client experience

🎯 Requirements

• 3-5+ years experience in Customer Success or Account Management • Experience in K-12 education, district and school leadership preferred • Strong organizational and project management skills; ability to prioritize strategically • Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value • Experience navigating and resolving client challenges, both internally and externally • Willingness to travel up to 40% of work week • Commitment to TbT’s mission to close the opportunity gap and promote inclusivity

🏖️ Benefits

• Excellent healthcare coverage - 100% coverage of certain health care plans for you and your family • Access to 401k • Wellness benefits, including free and low cost mental health resources and support services • Fully remote work environment • Company-owned laptop • Flexible, Discretionary PTO with manager approval