Partner Success Manager

🕒 September 17

🏈 Ohio, Michigan – Remote

🏈 Ohio – Remote 🚗 Michigan – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tutored by Teachers

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Tutored by Teachers is a company specializing in delivering personalized virtual tutoring services for K-12 students. Their programs, such as Virtual Intervention and Summer Academy, focus on learning acceleration and are designed to address unfinished learning in Math and ELA. They offer high-dosage tutoring aligned with educational standards, and help address teacher vacancies with qualified interim solutions. With a large network of experienced and credentialed teachers, Tutored by Teachers is committed to enhancing educational outcomes, particularly for high-need students, through engaging and effective instruction.

📋 Description

• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth • Lead onboarding for new clients, setting clear expectations, timelines, and milestones • Own and manage a book of business; develop territory plans to support account health, renewals, and expansion opportunities • Synthesize client feedback to provide meaningful insights to internal teams and senior management • Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes • Proactively identify at-risk accounts and partner internally to mitigate churn • Build trusted, collaborative relationships across internal teams to align on partner needs and deliver a seamless client experience

🎯 Requirements

• 3-5+ years experience in Customer Success or Account Management • Experience in K-12 education, district and school leadership preferred • Strong organizational and project management skills; ability to prioritize strategically • Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value • Experience navigating and resolving client challenges, both internally and externally • Willingness to travel up to 40% of work week • Commitment to TbT’s mission to close the opportunity gap and promote inclusivity

🏖️ Benefits

• Excellent healthcare coverage - 100% coverage of certain health care plans for you and your family • Access to 401k • Wellness benefits, including free and low cost mental health resources and support services • Fully remote work environment • Company-owned laptop • Flexible, Discretionary PTO with manager approval

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