Field Service Engineer 3 – MRI/CT

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $105.1k - $157.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Perform advanced troubleshooting and repair on assigned MRI/CT and other equipment • Perform installation, validation, and maintenance on assigned equipment • Lead, instruct, and assist less experienced Field Engineers • Provide coaching and feedback to team members • Lead customer communications and serve as escalation point for customer-related concerns, including installations • Own customer issues from dispatch or identification through resolution • Keep designated customers and team members informed of issue status • Lead and communicate HQ and Zone or Area-level initiatives • Co-lead regular team or modality meetings as required • Partner with customers and recommend value-added services • Maintain customer service logs and internal service records • Order repair parts and manage cycle times • Use the GEHC escalation process and collaborate with regional and national support on corrective action plans • Serve as a member and leader of the account community for assigned accounts • Engage commercial counterparts, identify potential sales leads, and participate in sales opportunities such as contract renewals • Promote and implement revenue programs • Build customer relationships and support customer satisfaction • Monitor competitor information and market trends • Collaborate with Commercial Sales teams and region/zone leadership to support business growth • Assist the Area Service Manager or Director of Service with growth and deployment strategies • Provide application training to clinical or scientific staff on designated equipment when required

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment • Experience interfacing with internal team members and external customers in a solution-based service process • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Experience troubleshooting and responding to customer concerns • Experience with web applications and Microsoft suite of products • Successful completion of GEHC's standard background check, including a post-offer drug test • Compliance with customer access policies, including required immunizations and possible additional drug tests or background checks • Legally authorized to work in the United States • Ability to lift, carry, push, and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, and perform related physical activities • No employment visa sponsorship available now or in the future

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development • Career opportunities • Competitive compensation • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)