Field Service Engineer, Level 3

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Perform advanced troubleshooting and repair on assigned equipment • Perform installation, validation, and maintenance on assigned equipment • Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback • Lead customer communications and serve as escalation point for customer-related concerns, including installs • Own customer issues from dispatch or identification through resolution • Proactively communicate issue status to team members for designated customers • Lead and communicate HQ and Zone or Area-level initiatives • Co-lead regular team or modality meetings as required • Partner with customers and recommend value-added services • Maintain customer service logs and internal service records; order repair parts and manage cycle times • Use the GEHC escalation process and work with regional and national support on corrective action plans • Partner with teammates, colleagues, commercial counterparts, and region/zone leadership • Serve as a member and leader of the account community for assigned key accounts • Identify potential sales leads and participate in sales opportunities such as contract renewals • Promote and implement revenue programs • Monitor competitor information and market trends • Assist the Area Service Manager or Director of Service with growth and deployment strategies • Provide application training to clinical or scientific staff on designated equipment when required

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment • Experience interfacing with internal team members and external customers in a solution-based service process • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Experience troubleshooting and responding to customer concerns • Experience with web applications and Microsoft Suite products • Must comply with GEHC's standard background check, including a post-offer drug test • Must comply with customer access policies, including required immunizations and additional drug tests or background checks when applicable • Must be able to lift, carry, push, and pull up to 35 lbs. unassisted • Must frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl • Must be legally authorized to work in the United States • GE HealthCare will not sponsor employment visas now or in the future

🏖️ Benefits

• Professional development • Great work environment • Challenging careers • Competitive compensation • Relocation assistance provided • GE HealthCare customer vaccination mandates may apply to certain employees