Service Training Operations Leader

🔥 14 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Own operational processes supporting Service Training eCommerce, including order fulfillment, billing, customer transactions, access management, and renewals • Manage training billing, reconciliations, payment records, and related operational activities • Own technical training revenue reporting and partner with Finance and Controllership to improve forecasting and accuracy, resolve discrepancies, and support compliant revenue recognition • Govern training catalog activities, including course creation, maintenance, updates, pricing alignment, and data integrity across systems • Serve as a subject matter expert for assigned operational systems, tools, and processes • Provide guidance and support to internal stakeholders • Partner with business and technical teams on system enhancements, integrations, testing, automation, and process improvements • Analyze operational and financial data to identify trends, risks, control gaps, and revenue and performance opportunities • Develop and maintain standardized procedures, documentation, controls, and records for operational consistency, audit readiness, and QMS/EHS compliance • Support a safety-first mindset and compliant execution as part of the Service Sales Strategy & Excellence team

🎯 Requirements

• Advanced experience in Financial Services Operations & Process Program Support for roles outside the USA; knowledge comparable to a Bachelor's degree or high school diploma with relevant experience • For USA roles, Bachelor's degree from an accredited university or college, or high school diploma/GED with at least 6 years of experience in the relevant job family/function • Experience supporting revenue reporting, billing, financial reconciliation, or other operational processes with direct business or financial impact • Experience managing operational processes involving multiple systems, stakeholders, transactions, and competing priorities • Experience supporting catalog management, eCommerce operations, order fulfillment, customer transactions, or similar business operations processes • Strong analytical and problem-solving skills • Proficiency with Microsoft Excel and/or Power BI, Claude, or other AI analytics platforms • Experience working with operational, financial, or performance data • Experience leading continuous improvement, Lean, process standardization, or workflow optimization efforts • Strong written and verbal communication skills • Ability to work independently, manage competing priorities, and deliver accurate results in a fast-paced environment • No employment visa sponsorship now or in the future • Must be legally authorized to work in the United States • Desired: associate's or bachelor's degree in business, finance, operations, information systems, accounting, supply chain, or related field • Desired experience with training operations, service operations, finance, learning operations, customer training, workforce enablement, or technical training • Desired experience with eCommerce transactions, invoicing, billing, revenue recognition, deferred revenue, financial reconciliation, or controllership processes • Desired experience with Oracle, Service Shop, Esker, Billing Finance Engine, or Service Max • Desired experience maintaining training or product catalogs, pricing structures, course attributes, or governance processes • Desired experience using Power BI, Smartsheet, learning management systems, customer learning platforms, eCommerce systems, or related business applications • Desired experience gathering business requirements and supporting system enhancements, testing, validation, integrations, or process automation • Desired experience supporting QMS requirements, audits, financial controls, or regulated business environments • Desired experience in healthcare, medical technology, technical services, or other highly regulated industries

🏖️ Benefits

• Professional development • Competitive compensation • Equal Opportunity Employer • Drug screen completion as applicable • No relocation assistance provided

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