Senior Manager, Process Improvement

🔥 1 hour ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $109k - $129.7k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Lingraphica

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Lingraphica is a company that provides advanced augmentative and alternative communication (AAC) devices and applications designed to help individuals with communication challenges. Their products include devices like TouchTalk, TouchTalk Plus, and MiniTalk, which facilitate communication and speech improvement. Lingraphica also offers therapy apps for conditions like aphasia and other communication impairments, providing resources like educational webinars and clinical guides. With extensive insurance coverage, they ensure accessibility and support for users and caregivers to try and utilize their devices effectively. The company aims to empower users to improve their quality of life through enhanced communication abilities.

📋 Description

• Facilitate end-to-end process design across Marketing, Sales, Operations, Education & Research, and Finance • Serve as business owner for enterprise systems, information architecture, workflows, and business automations • Own data trustworthiness for pipeline, forecast, and attribution reporting • Partner with Finance on forecast and reporting alignment • Provide business input for reporting and BI needs, partnering with Technology on build-out • Own business process roadmaps and change-request intakes • Drive tool adoption across business functions • Build and execute change management plans, including stakeholder impact analysis, communications, and training • Own internal change-management communications and calibrate them by audience • Identify and manage adoption risk, resistance, and morale impacts • Coordinate training and enablement planning • Liaise between project teams and impacted functions to resolve or escalate issues • Build a long-term operational effectiveness strategy using industry best practices such as RevOps, Lean, and Value Stream Mapping • Escalate change risks to the Executive Team • Define and maintain project governance structure • Own status-reporting cadence, scorecards, and milestone tracking • Facilitate steering committee and Executive Team touchpoints • Maintain the risk register and escalation path

🎯 Requirements

• 5+ years’ experience in RevOps, Sales Ops, Marketing Ops, or Operations in a leadership capacity • Accountability for process development • Track record translating business requirements into system and process design • Cross-functional stakeholder management across Sales, Marketing, Operations, and Finance • Experience with HubSpot or a comparable CRM platform • Data literacy, including defining and validating metrics/reporting logic • Background in change management • Strong written communication and ability to adjust tone and detail by audience • Comfort handling sensitive change contexts, such as reorganizations and workflow disruption • Experience running multi-workstream projects and programs • Familiarity with formal governance frameworks, including steering committees, RACI, and escalation structures • Comfortable presenting status to executive and board audiences • Ability and willingness to travel within the U.S., including airline travel • DME/Healthcare sales process familiarity preferred • Change management experience in a healthcare or regulated environment preferred • Program governance experience in a regulated environment preferred • Reliable and secure internet access • Ability to operate a computer with or without reasonable accommodation • Must be authorized to work in the U.S. as confirmed through E-Verify

🏖️ Benefits

• Comprehensive benefits package • Remote work from a home office • Reasonable accommodations for individuals with disabilities • Inclusive and supportive workplace • Travel for in-person team and all-company meetings