Field Operations Lead – Senior

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🔥 2 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $110k - $140k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Computer World Services

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Computer World Services is a federal-focused IT services firm that provides digital transformation, process optimization, and technology innovation to Defense and civilian federal customers. With over 30 years of hands-on experience, the company delivers enterprise-wide IT solutions and professional services, supports contract vehicles for the federal market, and emphasizes quality, compliance, and high-performance program ratings.

📋 Description

• Lead day-to-day field operations across USMEPCOM Headquarters and supported MEPS locations, assigning technicians based on site requirements, qualifications, workload, and geographic coverage. • Develop and maintain field-support schedules, rosters, escalation paths, and on-call coverage supporting 24/7/365 outage response. • Coordinate field response to network, system, application, telecommunications, power, cabling, and equipment outages. • Organize hourly status updates for SEV 1 and SEV 2 incidents and provide operational updates to stakeholders. • Maintain incident timelines and escalate resource shortages, access problems, and vendor delays. • Verify compliance with troubleshooting, safety, security, change-control, and recovery procedures. • Gather field evidence for root-cause analysis and incident reports. • Plan and coordinate installations, refreshes, maintenance, MEPS relocations, site surveys, network-drop requirements, and cable-management activities. • Ensure field teams update site records, diagrams, equipment information, and tickets after work. • Maintain contact lists, field guides, SOPs, checklists, call trees, and dispatch instructions. • Provide field-operations status, outage statistics, risks, and corrective actions for program reporting. • Participate in readiness and after-action reviews.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field. • Six (6) or more years of experience supporting enterprise IT operations, including at least two (2) years leading technical teams or coordinating outage-response activities. • Experience coordinating technician assignments, schedules, incident response, or field support with network, systems, telecommunications, or infrastructure teams. • Ability to coordinate multiple teams and service providers during time-sensitive events and to produce clear incident documentation and status reports. • Strong written and verbal communication skills, including during critical incidents. • Active Secret clearance or higher is required. • Travel to USMEPCOM Headquarters and geographically dispersed MEPS locations is required as operational needs dictate. • Participation in an on-call environment and incident response outside normal business hours is required.

🏖️ Benefits

• Affirmative action and equal employment opportunity employer • Reasonable accommodations for individuals with disabilities • Remote position • On-call environment and incident response outside normal business hours

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