AI and Experience Orchestration Director – Sales Overlay

🔥 0 minutes ago

🏖️ New Jersey, North Carolina, +1 more states – Remote

🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote

💵 $134k - $235.6k / year

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Bring innovative Genesys native AI and Experience Orchestration solutions to core account teams and clients • Demonstrate advanced AI expertise and lead detailed discussions with technical and business stakeholders • Engage senior and C-level leaders and orchestrate complex opportunities across internal and external teams • Influence deal strategy with account executives, supporting territory planning, pipeline creation, opportunity progression, and forecasting • Drive field execution of Genesys AI portfolio programs, including sales campaigns and enablement initiatives • Serve as a trusted subject matter expert and model best-practice sales motions • Support positioning, presentations, pricing, proposals, and other AI-related materials • Lead customer workshops shaping AI use cases, prioritisation frameworks, and pilot opportunities • Capture customer insights and partner with marketing, product, customer success, and professional services teams • Identify strategic priorities and develop AI-led opportunity pathways aligned with customer objectives • Perform ad-hoc duties as required by management

🎯 Requirements

• Strong subject matter expertise in AI, pre sales, and customer experience technology • Excellent verbal and written communication skills • Experience in sales overlay, specialist, or subject matter expert functions • 10 to 12 years of experience in software, cloud, or AI related roles • Proven capability in AI powered customer experience and conversational AI solutions • Ability to influence without direct authority and collaborate effectively with colleagues • Experience coordinating and executing AI proofs of concept • Ability to create effective territory and account strategies that support growth objectives • Strong critical thinking, problem solving, and communication skills • Effective presentation skills with the ability to serve as a compelling subject matter expert • Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams • Experience selling leading AI solutions for customer experience or contact center transformation

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support