Business Development Representative

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Genesys

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead Qualification & Nurturing: Build strong rapport with prospects by providing valuable resources (e.g., webinars, white papers, blog content). • Qualify inbound and outbound leads using modern frameworks (e.g., MEDDPIC) and assess their fit based on business needs. • Outbound Prospecting: Conduct targeted outreach using intent data, account intelligence, and multi-channel engagement strategies (e.g., cold calling, email, LinkedIn). • Collaboration with Account Executives: Partner on account planning, leveraging shared insights to identify high-potential opportunities for both customer and prospect accounts. • Inbound Lead Management: Respond promptly to inbound inquiries, ensuring excellent initial engagement to convert them into qualified opportunities. • Database & CRM Management: Maintain Salesforce and lead management platforms with precision, ensuring data accuracy and completeness. • Social Selling & Digital Engagement: Leverage social media platforms for prospecting, networking, and nurturing relationships.

🎯 Requirements

• 1+ years of experience in B2B technology sales. • Communication: Strong written, verbal, and presentation skills with the ability to connect with diverse audiences. • Curiosity & Problem-Solving: Proactive in uncovering prospect pain points and aligning solutions to needs. • Adaptability: Thrives in a fast-paced, changing environment with the ability to prioritize effectively. • Tech Savvy: Comfortable using CRM tools (Salesforce), lead management platforms (e.g., Outreach, Salesloft), and digital collaboration tools. • Time Management: Skilled at managing multiple priorities while maintaining attention to detail. • Team Collaboration: Experience working in cross-functional and distributed teams.

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments

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