Product Communication Specialist

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida, Kentucky, +9 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🍑 Georgia – Remote

💵 $74.3k - $130.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead end-to-end communication planning for upcoming product changes • Partner with Product leaders and cross-functional stakeholders to identify changes, understand technical and business implications, and assess impact • Translate complex technical and product information into clear, audience-specific communications • Advocate for customer and Customer Success perspectives during product discussions • Drive alignment between Product and Customer Success through communication approaches, expectations, timelines, and readiness plans • Independently manage multiple concurrent communication initiatives and competing priorities • Deliver accurate, clear, consistent, and timely communications while preserving technical integrity • Review peer content, provide constructive feedback, and help establish consistent communication practices • Influence how product changes are understood across the organization and help teams prepare for customer-impacting changes

🎯 Requirements

• 5 or more years of relevant technical experience working with complex software, cloud, customer experience, enterprise technology products, or a related environment • Ability to understand complex technical concepts and communicate them clearly to audiences with varying levels of technical expertise • Experience developing or managing communications related to product changes, technical enablement, product adoption, change management, or customer-facing initiatives • Ability to collaborate across Product, Customer Success, technical teams, and senior stakeholders • Ability to manage multiple priorities, deadlines, and communication initiatives independently while maintaining accuracy and quality • Effective written and verbal communication skills, including synthesizing detailed information into clear, audience-appropriate messaging • Experience using generative AI tools, such as ChatGPT, Claude, or comparable technologies, to support research, synthesis, communication development, or workflow efficiency • Bachelor's degree or equivalent practical experience • Experience with Genesys products, including Genesys Cloud, or comparable enterprise customer experience platforms • Experience supporting product launches, feature changes, migrations, deprecations, or similar initiatives requiring coordinated communication and stakeholder readiness • Familiarity with cloud, AI, automation, or digital customer experience technologies • Experience with editorial review, coaching, or constructive feedback that improves team communications

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources and regionally tailored programs for employees and their families

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