Senior Customer Success Manager

Job not on LinkedIn

🔥 10 minutes ago

🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $104k - $183k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. • Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. • Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. • Develop and execute customer success plans aligned with clients' business objectives. • Proactively identify and coordinate resolution of customer needs through cross-functional partnerships. • Monitor customer health metrics and drive adoption of solutions. • Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.

🎯 Requirements

• 6+ years of Customer Success Management experience. • Bachelor’s degree in business management or related field required. • Proven track record of managing enterprise customer relationships. • Strong business acumen with demonstrated ability to understand customer objectives. • Excellence in cross-functional collaboration and stakeholder management. • Experience preparing and delivering executive-level presentations. • Proficiency with CRM systems and customer success platforms.

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments