Senior Director, Sales AI Strategy – Transformation

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🏄 California, New York, +2 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $189k - $332.4k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead the AI transformation of Sales workflows and strategy through hands-on design and development of agentic solutions • Own and maintain the Sales AI strategy, long-range vision, business case, KPI framework, cost-per-workflow model, and investment roadmap • Prototype workflows, evaluate model behavior, co-author requirements with engineers, and help move solutions to production • Own workflow mapping across sales roles and maintain a prioritized backlog and roadmap • Conduct workflow discovery through 1:1s, focus groups, and surveys with sales personas • Translate workflow maps and field input into feature requirements and drive product development cycles with IT • Design and run beta programs, gather participant feedback, and feed findings into the roadmap • Design and operate a cross-functional operating model spanning Sales, IT, and Enablement • Establish sprint cadences, backlog grooming, stakeholder reviews, escalation paths, RACI processes, and reporting cadences • Serve as Sales' primary point of contact for AI-related work • Partner with Sales Enablement on change management, role-specific training, certification, adoption support, and feedback loops • Communicate strategy and progress across the organization and present recommendations independently to senior and C-level leadership • Lead and develop teams across multiple workstreams through transformation and organizational complexity • Track adoption, workflow time savings, deal impact, cost, and ROI per use case

🎯 Requirements

• Bachelor's degree or higher • 15+ years of relevant experience, including at least 10 years in leadership roles in SaaS environments • Hands-on experience building or deploying agentic AI solutions in a commercial context • Hands-on experience with frontier AI platforms and ability to discuss model capabilities, cost tradeoffs, and reliability in sales workflows • Product management or PM-adjacent experience owning backlogs and roadmaps, writing requirements, managing tradeoffs, and running feedback loops • Experience designing and implementing operating models that reduce friction and accelerate delivery • Deep knowledge of sales organization structures, seller workflows, and field pain points • Experience in sales operations or sales-organization transformation, including enterprise and commercial sales motions • Track record of driving significant transformation initiatives through adoption • Experience with business validation, sign-off, go-live, and hypercare from a Sales stakeholder perspective • Experience managing a Sales technology stack and building tool-evaluation and investment business cases • Functional familiarity with Salesforce, including enterprise CRM workflows, personas, and access models • Strong written, verbal, presentation, leadership, analytical, and interpersonal skills • Demonstrated ability to build and develop high-performing teams across multiple workstreams • Ability to operate independently, influence across functions, and gain alignment without formal authority • Experience working across complex organizations with competing priorities • Track record of presenting independently to senior and C-level leadership • Comfort operating at high pace and high visibility, including responsiveness outside standard business hours • Occasional travel required • Proficiency with Microsoft Office, project planning software, or equivalent productivity and project management tools • Experience with cloud technologies, digital transformation initiatives, and agile delivery methodologies • Ability to learn rapidly amid evolving technology, market, and organizational priorities

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Potential eligibility for commission or performance-based bonus opportunities