Lead, Customer Strategy Analytics – Applied AI

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Logo of Owner.com

Owner.com

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $120M Series C - Owner on 2025-05

SaaS • B2B • Marketplace

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Own Customer Analytics: Improve the analytics, engagement and AI integration strategy for Customer Success and Customer Support • Strategize across the customer lifecycle • Direct the pod • Build AI-powered tools that drive incremental value • Accelerate impact with AI

🎯 Requirements

• 5–7+ years in analytics, strategy, or ops • You've personally shipped data products, models, or AI-powered systems into production • Excellent numerical skills, with additional technical background or education strongly preferred • Claude (or equivalent agentic tooling) is a must; SQL/Python skills are a plus! • Familiarity with how CS / Support orgs actually operate • Self-sufficient operator • Player-coach instinct • Comfortable with ambiguity • Experience with SaaS, marketplaces, or high-growth startups preferred • Restaurant industry experience is a plus!

🏖️ Benefits

• comprehensive health coverage • remote-first workplace • unlimited PTO • extra fun perks!

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