AI Engagement Manager

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Logo of Instacart

Instacart

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Own the full AI engagement arc from discovery through sustained workflow adoption • Drive requirements and delivery precision to track against plans and surface risks early • Champion continuous quality through testing and feedback loops during AI engagements • Hold the R&D feedback loop accountable to ensure field learnings flow back • Build playbooks to identify reusable patterns and scalable frameworks for the team • Own engagement economics and track cost structure across active engagements • This is a field-first role with expected travel to partner locations

🎯 Requirements

• 8+ years in technical project management, enterprise engagement management, or a related field • Experience managing programs across the full software development lifecycle • Technical fluency to hold conversations with partner engineering teams • Experience building and maintaining engagement cost models • Exceptional communication, organizational, and time management skills • Comfort operating in ambiguous, fast-moving environments • Proficiency across program management tools, collaboration platforms, and presentation tools • Bachelor's degree in Technology, Engineering, Business, or related field, or equivalent practical experience • Willingness to travel ~50% within North America

🏖️ Benefits

• Highly market-competitive compensation and benefits • Eligible for new hire equity grant and annual refresh grants • Flexible work arrangements

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