Senior IT Agile Project Manager – ServiceNow

🔥 0 minutes ago

🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

💵 $120.8k - $212.4k / year

⏰ Full Time

🟠 Senior

⚡️ Scrum Master + Agile Coach

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own the end-to-end delivery of multiple concurrent ServiceNow projects and initiatives • Develop integrated project plans, delivery roadmaps, milestones, and implementation schedules • Facilitate sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, and Kanban delivery activities • Coordinate ServiceNow developers, architects, business analysts, QA resources, platform administrators, stakeholders, vendors, and technology teams • Identify, manage, and escalate risks, issues, dependencies, constraints, and decisions • Drive accountability for project commitments, milestones, action items, and deliverables • Manage cross-functional dependencies across ServiceNow integrations, enterprise applications, infrastructure, security, identity, data, and other platforms • Lead release planning, implementation readiness, testing coordination, change management, and production deployment activities • Monitor project health and delivery performance using Agile and project management metrics • Provide decision-oriented reporting to leadership and stakeholders • Develop executive-level presentations, dashboards, governance materials, and project updates • Facilitate stakeholder alignment and decision-making across competing priorities, scope, timelines, dependencies, and resources • Ensure initiatives align with technology governance, security, compliance, change management, and ServiceNow standards • Coordinate external vendors and implementation partners

🎯 Requirements

• 7+ years of experience in IT project management, technical program management, Agile delivery, Scrum Master, or related technology delivery roles • Demonstrated experience managing complex, cross-functional technology initiatives from initiation through implementation • Hands-on experience supporting or delivering initiatives on the ServiceNow platform • Strong understanding of Agile delivery methodologies, including Scrum, Kanban, and hybrid Agile and project management approaches • Experience managing multiple concurrent projects or workstreams with competing priorities, dependencies, and stakeholder needs • Strong background in project planning, risk and issue management, dependency management, resource coordination, governance, and executive status reporting • Experience partnering with Product Owners, engineering and development teams, architects, business stakeholders, vendors, and technology leadership • Experience using Jira and Confluence or comparable Agile and project management tools • Strong communication, facilitation, organizational, and stakeholder management capabilities across technical, business, and leadership audiences • Demonstrated ability to translate complex technical delivery information into concise business and executive-level communications • PMP, PMI-ACP, Certified ScrumMaster (CSM), SAFe, Kanban, or comparable project management or Agile certification

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families