Senior Product Management Director

🔥 0 minutes ago

🌲 North Carolina, Massachusetts – Remote

🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $220.5k - $387.9k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Define and champion a unified product vision and roadmap for Identity & Access Management • Develop and execute a customer-centric strategy driving platform adoption, scalability, and security • Establish measurable success metrics and KPIs for platform performance, governance, and customer impact • Partner with Security, Legal, Privacy, and Compliance to align identity capabilities with global trust, privacy, and compliance standards • Shape the platform access model for complex enterprise organizations • Define how AI agents are identified, authorized, and governed • Lead cross-functional delivery using Agile and Design Thinking principles • Track adoption and security outcomes using telemetry and customer insights • Ensure platform foundations deliver extensibility and reliability for developers and administrators • Partner with architecture and engineering to enforce access policies consistently • Ensure administrators can audit and understand user and agent activity • Serve as executive advocate for platform access control and identity strategy • Manage executive communications on rollout and adoption • Drive governance and consistent adoption of platform foundation capabilities • Build enterprise customer relationships and translate needs into reusable platform capabilities • Build partnerships across the identity ecosystem • Define ownership and shared capabilities with peer product leaders • Present platform vision and progress at internal, customer, and industry events • Foster innovation, accountability, and customer empathy across teams • Lead, coach, and grow product leaders • Set the team operating model, ownership boundaries, planning cadence, and hiring plan

🎯 Requirements

• 10+ years of product management experience, with proven success leading SaaS or CCaaS platform initiatives • 5+ years leading product management teams, including managing senior product managers or product leaders • Demonstrated expertise and technical knowledge in identity and access management, including OAuth 2.0/OIDC, SAML, SCIM, MFA, RBAC/ABAC, and multi-tenant authorization at enterprise scale • Familiarity with security and identity considerations for AI agents • Track record of building and executing product strategies that balance usability, compliance, and scalability • Strong experience managing ambiguity and influencing global, cross-functional teams beyond direct authority • Strong organizational skills, with proven experience delivering results across product, engineering, user experience, design, and research teams • Exceptional executive communication skills with the ability to articulate complex technical strategies to both technical and business audiences • Big-picture thinker with the ability to dive into details to drive execution excellence • Experience working with large-scale customer platforms, ideally in contact center, CX, or workflow orchestration domains • Experience with large enterprise customers that have complex organizational and regulatory requirements • Bachelor’s degree or equivalent experience required • MBA or equivalent advanced degree preferred

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support