Senior Product Owner, Billing

Job not on LinkedIn

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $130.5k - $229.5k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own the Zuora Billing product roadmap, backlog, and prioritization in alignment with business goals, operational needs, and Lead-to-Cash transformation priorities. • Partner with Billing Operations, Finance, Product Operations, Revenue, and Engineering stakeholders to understand business processes, pain points, and desired outcomes. • Translate business needs into clear, actionable requirements, user stories, acceptance criteria, and process documentation. • Drive solution definition in partnership with Technical Leads, ensuring designs are scalable, supportable, compliant, and aligned to end-to-end Quote-to-Cash architecture. • Actively lead discovery and problem-solving by asking questions, investigating root causes, and challenging unclear or incomplete requirements. • Own delivery outcomes for Zuora Billing capabilities from intake through design, build, testing, release, and adoption. • Ensure billing solutions support subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments. • Partner with Product & Pricing teams to support product catalog, rate plans, charge models, pricing changes, and new product introduction readiness. • Support Billing Operations in improving bill run processes, mediation, exception handling, reconciliation, and operational monitoring. • Partner with Revenue Systems teams to ensure downstream revenue recognition impacts are understood and properly addressed. • Identify and manage cross-system dependencies across Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and related integration layers. • Lead prioritization trade-off discussions across transformation work, production support, compliance needs, and technical debt. • Partner with QA and business stakeholders to define test scenarios, UAT expectations, and release readiness criteria. • Support incident analysis and production issue resolution by helping clarify business impact, expected behavior, and process ownership. • Maintain strong documentation for billing processes, business rules, system behavior, known constraints, and decision rationale. • Drive continuous improvement by identifying opportunities to simplify processes, improve data quality, reduce manual work, and increase automation.

🎯 Requirements

• 8+ years of experience in Product Ownership, Business Systems, Billing Operations, Finance Systems, and enterprise application delivery. • Strong understanding of subscription billing, usage mediation and rating, invoicing, amendments, renewals, cancellations, credits, and adjustments. • Hands-on experience with Zuora Billing or a similar enterprise subscription billing platform. • Experience translating complex business requirements into clear user stories, acceptance criteria, process flows, and delivery priorities. • Strong ability to drive solutions across business and technical teams, including clarifying ambiguity and aligning stakeholders. • Demonstrated ownership mindset with the ability to drive resolution for issues and ensure sustainable outcomes. • Strong analytical and problem-solving skills, including curiosity to investigate root causes and understand upstream/downstream impacts. • Experience working in complex, integrated environments with dependencies across CRM, billing, revenue, ERP, and operational systems. • Ability to balance strategic roadmap work with Run-the-Business priorities and production support needs. • Excellent communication skills, with the ability to explain complex billing concepts to technical and non-technical audiences.

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments