Technical Solution Manager, Pharma Segment

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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GenScript

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

GenScript is a leading biotechnology company that provides a wide array of gene synthesis, protein production, and CRISPR gene editing services. With a commitment to high-quality and reliable solutions, GenScript serves over 225,100 global customers and holds an extensive patent portfolio. The company aims to enhance life sciences research and development by delivering innovative products and services in areas such as molecular biology, peptide synthesis, and antibody development.

📋 Description

• Provide account management and high-level technical support to customers • Serve as the primary technical source supporting sales and marketing activities • Manage the daily operation of the customer service function to strengthen customer relationships and ensure customer satisfaction • Manage project management, project design, and proactive account management activities • Provide business, technical, and product/service advice to customers • Develop solutions to customer project inquiries and generate price quotes for project design • Analyze customer needs and resolve technical troubleshooting issues and complaints • Advise customers on additional services and product solutions when necessary • Identify potential areas of customer concern and recommend solutions based on current and future needs • Maintain close communication with customers and facilitate communication with technical support • Collaborate with internal teams and departments to achieve sustainable growth • Organize and provide training for internal sales and external distributors through presentations and demos

🎯 Requirements

• PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, and peptide therapeutics; candidates with a Master of Science degree with relevant industry experience will be considered • Exceptional verbal and written communication and presentation skills • Customer-centered and proactive/action-oriented • Excellent analytical and problem-solving skills, with ability to grasp new concepts quickly • Strong organization skills with great attention to detail • Ability to work in a fast-paced and team-oriented environment

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan with a company match that vests fully on day one • Paid parental leave after three (3) months of employment • Paid time off including vacation time, personal time, sick time, floating holidays, and company holidays • Flexible spending accounts • Health savings accounts • Life and AD&D insurance • Short- and long-term disability coverage • Legal assistance • Pet insurance • Critical illness insurance • Accident insurance • Hospital indemnity insurance • Commuter benefits • Well-being initiatives • Peer-to-peer recognition programs

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