Regional Technician Trainer – NorthEast, TriState Area

🕒 Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GenServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

🤝 B2B

Energy • B2B

GenServe is the market leader in commercial generator service, providing maintenance, repairs, retrofits/upgrades, rentals, new equipment sales and installation, and remote monitoring for commercial and emergency backup generators. The company emphasizes rapid response (average two-hour response time), 24/7 emergency service, and claims over 12,000 customers and 21,000+ generators under contract with a 97% customer satisfaction rating. GenServe also operates a technician training program (“GenServe University”) and supports customers with service tickets, sales, and emergency deployments across multiple service areas.

📋 Description

• Onboard new technicians, including safety, technical, and customer service training • Partner with branch managers and field service managers on technician onboarding • Standardize onboarding processes and timelines across regional branches • Deliver classroom training programs for technicians • Conduct ride-along and field training sessions • Provide instruction on generator maintenance, troubleshooting, diagnostics, repairs, and best practices • Evaluate technician competency and identify additional training needs • Develop accelerated training pathways and standardized training materials • Coach and mentor technicians through career development and technical skills progression • Maintain a technician skills matrix covering competency levels, certifications, and training gaps • Assess current technicians for eligibility for advancement • Conduct field quality audits and post-repair reviews • Identify recurring technical issues and recommend training initiatives • Reinforce safety policies and procedures and ensure technicians have required PPE and safety equipment • Conduct safety audits and field observations • Provide training on OSHA requirements, safe work practices, and company safety standards as requested • Assist with safety incident investigations and corrective actions • Perform preventive maintenance and repair work alongside technicians in the field • Assist with complex troubleshooting and repairs • Serve as a technical resource for Field Service Managers, Dispatch, and Operations personnel • Reinforce service quality, workmanship, professional customer communication, and customer service expectations • Track onboarding progress and training completion • Monitor and report time-to-competency metrics • Provide management feedback on technician performance, skill development, and training needs • Recommend improvements to onboarding, training programs, and operational processes • Maintain training records and certification documentation • Travel within the assigned region and work overtime as needed

🎯 Requirements

• Prior experience as a high-level service technician, preferably with generators or related mechanical/electrical equipment • Experience training, mentoring, or coaching technicians in a field service environment • Experience managing or coordinating training and onboarding programs across multiple branch locations preferred • Strong knowledge of generator maintenance, troubleshooting, diagnostics, and repair procedures • Working knowledge of OSHA requirements and safe work practices • Ability to evaluate technician competency and identify training needs • Ability to develop and deliver training materials and programs in both classroom and field settings • Strong interpersonal and communication skills, both oral and written • Organizational skills and ability to maintain accurate training records and documentation • General computer skills, including Microsoft products and training/LMS software • Ability to travel extensively across the assigned region • Ability to travel within the assigned region as required to support field training and onboarding • Ability to perform physical requirements including lifting small objects constantly, 20-pound objects frequently, and 20–50-pound objects occasionally; climbing ladders, stairs, and ramps; walking; and hearing and speaking requirements • Regular, consistent attendance is mandatory

🏖️ Benefits

• Company vehicle • Computer equipment • Mobile phone • Company credit card • Required PPE and safety equipment • Uniforms • Company-issued tools • Reasonable accommodation for individuals with disabilities • Overtime as needed