Associate Care and Wellness Program Enrollment Specialist

🔥 1 minute ago

🏈 Alabama, Connecticut, +31 more states – Remote

🏈 Alabama – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $65.9k - $96k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Genworth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1871

⚕️ Healthcare Insurance

💸 Finance

🛡️ Insurance

💰 Post-IPO Debt on 2018-03

Healthcare Insurance • Finance • Insurance

Genworth is a financial services company that focuses on helping individuals and families navigate the challenges and costs associated with aging, especially long-term care. The company offers a variety of insurance products, including long-term care insurance, life insurance, and annuities, as well as services like CareScout, which provides access to high-quality home care agencies. Genworth is committed to social responsibility and community involvement, with a strong focus on quality of care and comprehensive support for policyholders. They provide tools and resources to plan and manage care costs effectively and have a robust customer service operation to handle claims and inquiries.

📋 Description

• Respond to inbound calls and inquiries about the care and wellness program • Research prior claim activity, questions, and spousal claim activity • Make outbound calls to policyholders and family members to educate them and encourage program participation • Use standardized tools to comprehensively assess policyholders and/or family members • Review recommendations and influence policyholders and family members to take action • Set up subsequent program steps with team colleagues based on policyholder needs • Review claim intake calls and prior claim information to understand current situations • Use clinical judgment to determine intervention suitability and need for additional care • Assess and address biological, psychological, environmental, and social needs • Use active listening and motivational interviewing during telephonic assessments • Synthesize assessment results and recommend appropriate program interventions • Build empathetic, professional relationships with policyholders and their care teams • Provide education on aging resources, medication management, daily living aids, and common medical conditions • Research resources, advocate for insureds, and provide preliminary caregiver coaching • Resolve routine policyholder and family questions using internal resources and escalation paths • Manage and prioritize a work queue and multiple responsibilities • Work independently and in an interdisciplinary team environment • Provide process improvement feedback and coach peers as appropriate

🎯 Requirements

• Passion for working with older adults and their family members • 2–5 years of professional experience with older adults and their families • College degree or certification/license in a care-management-related field, or equivalent work experience • Experience recruiting, selling, or enrolling seniors in programs • Experience performing assessments for older adults and caregivers • Superior written and verbal communication and customer service skills • Ability to meet weekly productivity standards while maintaining high quality • Ability to motivate individuals with post-operative musculoskeletal, neurological, and general acute problems • Experience making sound business decisions using risk management and quality protocols • Ability to work effectively independently and in a team environment • Strong relationship-building effectiveness with internal and external customers • Desire to learn Long Term Care Insurance contracts and benefits • Understanding of medical conditions common in aging and their effects on physical/cognitive function, prognosis, and rehabilitation • Working knowledge of Word, Excel, and PowerPoint • Willingness to learn claims and workflow systems • No employment visa sponsorship available

🏖️ Benefits

• Competitive Compensation & Total Rewards Incentives • Comprehensive Healthcare Coverage • Multiple 401(k) Savings Plan Options • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) • Generous Paid Time Off • 12 Paid Holidays • Volunteer Time Off • Paid Family Leave • Disability, Life, and Long Term Care Insurance • Tuition Reimbursement • Student Loan Repayment • Training & Certification Support • Gym membership reimbursement • Employee Assistance Program resources (work/life support, financial & legal management) • Caregiver and Mental Health Support Services • Bonus incentive plan eligibility