Licensing Representative

🕒 June 17

🏈 Alabama, Connecticut, +33 more states – Remote

🏈 Alabama – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $39.5k - $60.7k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Genworth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1871

⚕️ Healthcare Insurance

💸 Finance

💰 Post-IPO Debt on 2018-03

Healthcare Insurance • Finance • Insurance

Genworth is a financial services company that focuses on helping individuals and families navigate the challenges and costs associated with aging, especially long-term care. The company offers a variety of insurance products, including long-term care insurance, life insurance, and annuities, as well as services like CareScout, which provides access to high-quality home care agencies. Genworth is committed to social responsibility and community involvement, with a strong focus on quality of care and comprehensive support for policyholders. They provide tools and resources to plan and manage care costs effectively and have a robust customer service operation to handle claims and inquiries.

📋 Description

• Serve as a frontline point of contact for internal and external customers by professionally handling inbound phone calls, emails, and service requests related to producer licensing and appointments • Accurately process producer onboarding, commission payments, and agent maintenance activities in accordance with federal, state, and company guidelines, ensuring contracting, hierarchy, commissions, and related records are completed correctly based on customer requests • Deliver a high-quality customer experience by providing clear, accurate, and compliant information while resolving inquiries efficiently and with attention to detail • Maintain thorough, clear, and concise documentation of all calls, emails, and transactions within multiple systems, including completing all required follow‑up actions to resolution • Research and resolve issues by navigating multiple systems and tools, determining the most appropriate resolution, and following items through completion or escalating as needed • Remain current on changes to products, licensing requirements, processes, and operational procedures to ensure ongoing compliance with federal and state regulations • Apply working knowledge of policies, procedures, and best practices within the operational area to support consistent and accurate processing • Communicate effectively and professionally with customers, teammates, leaders, and business partners while adhering to call and email quality standards • Meet or exceed departmental performance expectations related to call handling, email response times, transaction accuracy, and service level agreements • Identify patterns, trends, or potential issues impacting customers or processes and proactively escalate insights to leadership • Assist with more complex agent or firm complaint research as needed to support timely and accurate resolution • Perform additional duties as assigned based on business, department, or operational needs

🎯 Requirements

• High school diploma or equivalent • 1+ years of experience in a customer service, operations, or administrative support role, ideally in a fast‑paced or regulated environment • Strong verbal and written communication skills, with the ability to professionally handle customer conversations, explain information clearly, and document interactions accurately • Demonstrated ability to manage multiple tasks simultaneously, problem‑solve effectively, and maintain a high level of attention to detail in a high‑volume work environment • Comfort working with computers and technology, including basic proficiency with office applications and the ability to navigate multiple systems efficiently • Ability to follow established policies, procedures, and compliance requirements while ensuring accuracy and quality in all work • Strong time‑management and organizational skills, with the ability to work independently, prioritize work, and complete required follow‑up tasks • Ability to work collaboratively in a team environment while also managing autonomous work throughout the day

🏖️ Benefits

• Competitive Compensation & Total Rewards Incentives • Comprehensive Healthcare Coverage • Multiple 401(k) Savings Plan Options • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) • Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave • Disability, Life, and Long Term Care Insurance • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) • Caregiver and Mental Health Support Services