Regional Client Performance Manager

🔥 29 minutes ago

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Gerber Collision & Glass

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1940

🚗 Transport

Transport

Gerber Collision & Glass is a leading auto collision repair and auto glass service provider in North America, offering services such as auto body repair, windshield replacement, and paintless dent repair. With over 80 years of experience, the company is well-known for quality workmanship backed by a National Lifetime Guarantee and outstanding customer service. Gerber Collision & Glass serves numerous locations across the United States, providing mobile auto glass and collision repair appointments and estimates online. The company is also a Tesla Authorized Body Shop and engages in corporate sustainability efforts.

📋 Description

• Supports achievement of operational and client metrics • Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to Regional, Market and Shop Leadership • Conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures • Communicates/ coaches on audit findings for improvement or best practices • Develops a high level understanding of key client expectations and metrics as well as internal operating initiatives currently underway • Works in partnership with the National Account team to understand client requirements and current performance levels • Communicates performance information to Regional leadership and assists leadership with improvement plan development and follow up • Trains and coaches market and shop leaders on following WOW repair processes • Participates in regular Regional and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans • Supports Regional and Market leadership for the training and implementation of Gerber’s processes and procedures

🎯 Requirements

• Post-secondary education or professional equivalent experience • 3 years previous experience in a collision repair environment or a similar role • 3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics • Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities • Valid Driver’s License

🏖️ Benefits

• Annual Paid Time Off (PTO) plans • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week • 6 paid holidays annually • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 • 401(k) Retirement Plan with company match • Employer Paid Short-Term Disability & Life Insurance • Additional Voluntary Life Insurance • Continuing Education Opportunities • Free Prescription or Non-Prescription Safety Glasses annually • Annual Voluntary Uniform Stipend • Voluntary Daily Pay option available