Senior Manager – Human Centered Change, Public Sector

🕒 July 21

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $150.1k - $227k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Serve as a trusted advisor to customers on change management best practices and improvement opportunities • Conduct change impact, readiness, and barrier analyses • Conduct stakeholder interviews and process reviews • Develop and execute holistic change strategies for complex transformation initiatives • Define key performance indicators and program success metrics with customers • Scale human-centered change practices and new ways of working • Lead needs analysis, change readiness assessment, communication planning, training planning and delivery, and related work products • Leverage AI tools in the creation and execution of change plans • Drive stakeholder alignment, engagement, and buy-in across functions • Facilitate cross-functional partnerships to implement new ways of working • Coach senior leaders, managers, and supervisors on Human-Centered Change best practices • Integrate human-centered service design, behavior change science, and Design Thinking methodologies into change roadmaps • Demonstrate repeatable change methodologies for customer self-sustainment • Collaborate with program management teams to integrate change strategies into program delivery • Identify and proactively manage risk areas through complete resolution • Positively impact customer renewals and extensions when applicable • Lead Human-Centered Change team members on customer engagements when applicable • Serve as an escalation point for team members • Lead internal strategic initiatives to grow the consulting practice • Contribute to the community knowledge base and expertise • Generate positive feedback from internal teams and leadership

🎯 Requirements

• Minimum 8 years of industry experience in customer-facing roles leading complex experience-led engagements with large-scale transformation • Experience leading Human-Centered Change, Business Value, or Design Thinking relevant workstreams • Deep knowledge of change management principles, methodologies, and tools • Application of AI tools in Human-Centered Change services delivery • Excellent verbal and written skills • Strong workshop design and facilitation skills • Proactive, resourceful, creative problem-solving ability • Track record of building customer relationships • Prosci® Change Management Certification required • Proven experience with Public Sector customers, including Federal Civilian, Defense, State & Local Government, Nonprofit, or Education • BA/BS or MA/MS in a related field, or equivalent experience • Willingness to travel when required, up to 25–30% of the time • Candidates must be a United States citizen • Salesforce Administrator Certification preferred • Salesforce Strategy Designer Certification preferred • Salesforce Agentblazer Innovator or Agentblazer Legend Credential preferred

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Reasonable accommodation during the application or recruiting process