Customer Success

Job not on LinkedIn

🕒 April 1

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

gertrud digital GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

gertrud digital GmbH is a company that provides a board management platform called Boardwise, designed to streamline the preparation and management of board meetings. This tool allows users to efficiently organize meetings, manage agendas, distribute documents, and integrate seamlessly with Microsoft 365 environments like MS Teams and SharePoint. Boardwise helps save significant time and effort in managing large meetings by offering features such as automatic agenda creation, document distribution, and approval workflows. The platform emphasizes data security, complying with EU data protection regulations, and is supported by Microsoft as a preferred solution. The company offers customized solutions tailored to the specific needs of executive board offices across various industries, improving transparency and efficiency in meeting management.

📋 Description

• Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion • Continuously improve CS processes, playbooks, and tooling • Act as primary point of contact for key accounts and build long-term customer relationships • Monitor customer health scores and proactively identify risks and opportunities • Collaborate with CS Engineers and Support to resolve complex product or technical topics • Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements • Support self-service formats such as our knowledge base and customer learning portal • Take ownership of operational excellence in the CS function and drive efficiency at scale

🎯 Requirements

• Proven experience driving onboarding, retention, and renewals across multiple accounts • Familiarity with Zendesk or similar CS/Support tools • Strong operational mindset — structured and hands-on • First experience mentoring or coordinating small project teams • Excellent communication and stakeholder management skills in English and German • A proactive, customer-first mindset and passion for building scalable processes.

🏖️ Benefits

• 100% remote work and full flexibility over your schedule • A transparent, trust-based culture in an international SaaS scale-up • Modern tools, data-driven processes, and fast decision-making • 2–3 offsites and workshops per year for strategy, connection, and team spirit • High level of autonomy and clear development paths • The opportunity to actively shape a fast-growing SaaS company • Steep learning curve in customer success, onboarding, software processes & content creation • Close collaboration with our Customer Success and Product teams • Flexible working hours