Customer Success Manager

🕒 March 28

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mama health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

Healthcare Insurance • Artificial Intelligence • Wellness

Mama Health is a digital platform designed to provide personalized health guidance and support to individuals with chronic health conditions. Through the platform, users can share their health journeys, receive comprehensive medical reports, and get tailored answers and insights via AI technology. Mama Health offers continuous availability, reliable information, and a supportive community to help users navigate their health challenges with confidence. Developed and supported by medical professionals, Mama Health empowers patients by providing accessible and expert information based on user-shared experiences.

📋 Description

• Serve as the trusted advisor for pharma clients at multiple organizational levels • Translate patient-reported data and real-world insights into actionable recommendations • Design, execute, and oversee client rollout plans for smooth product adoption • Monitor and demonstrate ROI for clients, leading renewal conversations • Collaborate closely with Data Science, Commercial, and Marketing teams • Represent mama health in high-stakes client discussions and strategic quarterly reviews

🎯 Requirements

• 2–5 years in Customer Success, Account Management, Consulting, or another client-facing role with proven ownership of client relationships • Strong relationship management skills with senior stakeholders • Healthcare or pharma experience is expected; evaluation for candidates with strong interest and willingness to learn quickly • Excellent organizational skills to deliver reliably in a fast-paced environment • Enjoy shaping new approaches and guiding clients through novelty • Adaptable and open to taking on projects beyond traditional scope of Customer Success • Comfortable with data-driven insights and translating complex information into clear client value stories • Thrive in cross-functional environments and are a team player • Seriously fluent in English, ideally some knowledge of German/Italian/Spanish/French.

🏖️ Benefits

• Competitive compensation package, including equity for senior roles • Regular team events and off-sites with an exceptional team • Wolt dinner + a ride home when working late • Being at the forefront of technology, building cutting-edge AI products for healthcare • Great office space and work environment in Berlin