Junior Customer Success Specialist

🕒 March 24

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everstox

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🚗 Transport

☁️ SaaS

🛍️ eCommerce

💰 $22.4M Series A - everstox on 2021-11

Transport • SaaS • eCommerce

everstox is a logistics technology company that provides Cloud-based Logistics as a Service (LaaS) to connect, optimize and scale distribution for eCommerce, retail and B2B across Germany and Europe. The company offers a platform that enables fast, tailored, and technology-driven fulfillment and distribution solutions, combining logistics operations with software, data and automation.

📋 Description

• You will develop into a product expert and competently support our e-commerce customers with all questions related to using our solutions. • You handle incoming support tickets and ensure customer inquiries are answered quickly, reliably and with a solution focus — or escalate them to the appropriate internal teams when necessary. • You identify customer needs, actively assist with troubleshooting, and ensure they can use our product optimally. • You continuously improve our help-center articles and product guides so customers can find answers to common questions more quickly. • You work closely with our business and product teams by passing on feedback and recurring customer concerns — with the goal of making our service and product increasingly customer-friendly.

🎯 Requirements

• Ideally, you have some experience in a customer-facing role (B2B). • Ideally, you have experience with helpdesk tools such as Freshdesk, Zendesk, or similar. • You have excellent communication skills. • You are fluent in German and English (spoken and written). • You can respond quickly, analyze and prioritize incoming tasks, and remain calm in challenging situations. • You are solution-oriented and have technical understanding.

🏖️ Benefits

• Meaningful work at a modern, well-founded startup. • Autonomous responsibilities and a steep learning curve: we want to grow with you! • Be part of a dynamic, highly motivated team with flat hierarchies and short decision-making processes. • Top equipment: choose a laptop and smartphone for both professional and private use — modern technology tailored to your needs. • Attractive benefits: from JobRad to Wellpass and other extras — you'll find a comprehensive benefits package with us.