Customer Success Manager – DACH/Europe

🕒 March 26

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Sport Alliance GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🛍️ eCommerce

⚕️ Healthcare Insurance

🧘 Wellness

💰 Private Equity Round on 2021-08

eCommerce • Healthcare Insurance • Wellness

Sport Alliance GmbH is a leading provider of digital solutions for the fitness industry, specializing in gym and membership management software. The company transforms fitness and training operations by offering tailored solutions for various fitness facilities, from small gyms to large franchises across Europe. With their ecosystem of brands, including PerfectGym and Magicline, Sport Alliance delivers robust cloud-based management software and financial services to enhance the efficiency of fitness businesses globally.

📋 Description

• Support the creation, iteration, and improvement of our digital SMB customer journey to ensure a seamless experience at scale. • Contribute to the design and implementation of efficient Customer Success processes, playbooks, and automated workflows globally. • Proactively guide customers on how to leverage our ERP Fitness, ERP Leisure, and Payments modules to achieve their specific business goals. • Discover and document detailed customer business objectives to create and track strategic success plans and value milestones. • Proactively monitor churn risk indicators, analyze root causes for cancellations, and implement intervention strategies to maximize retention. • Identify and qualify expansion and up-sell opportunities (e.g., additional modules, Finion, or ML products) and lead them through to closing. • Act as a product enthusiast, feeding customer insights back to Product & Engineering to influence the roadmap while maintaining high tech affinity for our internal toolset. • Use health scores, NPS, and usage data to prioritize outreach and provide accurate 12-month churn and growth forecasts.

🎯 Requirements

• Bachelor's degree in Business, Marketing, or a related field. • 2+ years of experience in Customer Success, Account Management, or a client-facing role, preferably in an international SaaS environment. • Proven ability to build and maintain strong customer relationships with operational and mid-level decision-makers. • Excellent communication, presentation, and problem-solving skills. • Familiarity with ERP systems, Payments, or the fitness/leisure industry is a plus. • Strong track record in leveraging data and KPI-driven management. • Native-level or business-fluent German and English (C1/C2) in spoken and written form. • Additional EU languages (especially Spanish or French) are a clear plus. • Entrepreneurial mindset, strong ownership, and outcome orientation. • High customer focus and empathy. • Strong change leadership skills; able to drive transformation while building trust. • Willingness to travel across DACH and occasionally beyond.

🏖️ Benefits

• 100% remote work within Germany possible • 30 days annual leave • Offices with flexible workplaces in Hamburg, Eisenstadt, Warsaw, Boston and Melbourne - all equipped with various drinks & snacks. • Our exclusive gym, next to the Hamburg office, for free use incl. personal coach for training and nutrition, available to all employees worldwide • Our unique CashBack Sport program "Move Republic", which rewards your daily and sporting activities throughout (Germany) • An above average pension grant for your company pension scheme ("bAV") in Germany or Austria • Access to Udemy Business – grow your skills with thousands of high-quality online courses • Access to the employee benefits portal with the best shopping deals in Germany and Austria • Subsidy for the "Deutschlandticket" (local transport subscription) • Direct communication channels through the whole company, an open feedback culture and pronounced appreciation, motivated teams and leads who interact at eye level