Customer Success Manager, m/f/d

🕒 March 18

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Refluenced AG

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

☁️ SaaS

B2B • Marketing • SaaS

Refluenced AG is an all-in-one solution for influencer marketing campaigns, allowing brands to manage influencer relationships from selection to performance analysis. The platform connects brands with nano- and micro-influencers for more authentic and engaging content, using real-time data to optimize campaign success. Refluenced also offers a marketplace for influencers to apply directly to campaigns, streamlining the influencer engagement process.

📋 Description

• Guide and advise customers: You lead them through the entire campaign process—from planning to reporting—show how to get the most out of our platform, and provide valuable tips for successful campaigns. • Keep performance in focus: You run regular reporting and feedback calls with top customers, analyze results, and develop optimization ideas together. • Help shape the platform: You actively listen, collect customer feedback, and pass it on to our team to continuously improve the platform and co-design new features. • Upselling & growth: With your insights you identify opportunities and propose suitable solutions that make campaigns more successful. • Extend performance marketing: You help customers prolong their campaigns using Partnership and Spark Ads to increase reach and performance. • Team interface: You act as the link between Sales, Marketing and Tech, bring in learnings, and ensure customers can use new features optimally.

🎯 Requirements

• Initial experience in Customer Success Management or Influencer Marketing—bonus if you also have experience in Performance Marketing. • A knack for strategic planning and campaign optimization. • Enjoy working with tools and tech (HubSpot, Notion, Meta Ad Manager & TikTok Ad Manager, and analytics tools). • Analytical thinking: You use data as the basis for decisions. • Strong communication skills: You can explain complex topics simply and energize customers. • Hands-on mentality and an independent working style.

🏖️ Benefits

• Work with top brands such as Samsung, About You and others. • Short decision-making paths and a high degree of ownership. • A motivated, digital team with a startup spirit. • Flexible working hours and a remote option. • Personal mentoring and opportunities for professional development.