Customer Success Manager

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🕒 February 17

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Unifyr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

Unifyr is a leading platform for partner relationship management (PRM) and through-channel marketing automation (TCMA), designed to enhance partner engagement and business intelligence. By integrating natively with various tools, Unifyr streamlines supplier management and foster strong, strategic partnerships, helping companies turn channel relationships into growth opportunities. The platform also provides personalized AI support and robust reporting features to track and enhance channel performance.

📋 Description

• Own end-to-end customer relationships for assigned portfolio, serving as the primary strategic point of contact • Develop and execute comprehensive annual Customer Success plans aligned with clients' business objectives and KPIs • Conduct executive-level quarterly business reviews, presenting ROI analysis, success metrics, and strategic roadmaps • Drive maximum platform adoption and feature utilization to ensure customers realize full value from their Unifyr investment • Proactively identify and present expansion opportunities, collaborating with sales teams to drive upsell and cross-sell initiatives • Lead renewal strategy and execution for assigned accounts, maintaining high retention rates and identifying expansion opportunities • Monitor customer health metrics, usage data, and success indicators to predict and prevent churn risks • Facilitate cross-functional collaboration with Product, Engineering, and Support teams to address customer needs and influence product roadmap • Develop and communicate customer success stories and case studies to drive broader platform advocacy • Analyze customer usage patterns, business metrics, and success indicators to develop actionable insights and recommendations • Maintain comprehensive account documentation and insights in Vitally and other business systems • Evangelize Unifyr capabilities across customer organizations, positioning the platform as a strategic business enabler

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 3-5 years of customer success, account management, or consulting experience in B2B SaaS environments • Experience leading customer renewals, expansions, and complex strategic initiatives • Strong business acumen with deep understanding of sales, marketing, and customer service processes • Demonstrated ability to analyze complex business challenges and translate them into actionable solutions • Proficiency in CRM systems (Salesforce), analytics platforms (Looker), and customer success tools • Exceptional executive presence with proven ability to facilitate C-level meetings and strategic workshops • Strong presentation skills with experience delivering compelling business presentations

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities