Customer Success Manager – m/f/d

🕒 February 12

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MODULAT LEASING AG

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

🤝 B2B

Finance • B2B

MODULAT LEASING AG is a family-owned, independent leasing company specializing in full-service, small-ticket leasing solutions for hardware vendors and their customers. Founded on decades of experience (since 1985), the firm offers modular leasing packages, vendor-leasing partnerships, and add-on protection and service packages, with a focus on sectors like e-bikes, IT & consumer electronics, and micromobility. MODULAT emphasizes agile, digitalized processes, customized financing for B2B and consumer sales channels, and rapid integration of cooperative business models to help vendors expand their sales through financing.

📋 Description

• Customer Support: You are the primary contact for existing customers' expansion requests and ensure optimal customer retention. • Service Requests: You independently handle selected service inquiries and find efficient solutions for our customers. • Interface between Sales & Marketing: You go beyond informational emails and develop initiatives and campaigns that resonate and excite. • Interface between Sales & Service: You support the sales team in implementing customer requests and forward relevant inquiries to internal departments. • Optimization & Proactive Account Management: You identify cross- and upselling opportunities and actively support the realization of these potentials. • Customer Satisfaction: Through your empathetic and structured approach, you ensure our customers are delighted and remain long-term partners. • Process Improvement: You actively contribute to the development of our internal processes to continuously improve customer service.

🎯 Requirements

• Initial experience in Customer Success Management, sales, or customer service, ideally in a B2B environment. • Excellent communication and teamwork skills. • Structured, independent working style. • Customer-oriented mindset combined with a solution-focused approach. • Technical understanding and an affinity for digital tools. • Business-fluent German and English skills.

🏖️ Benefits

• Flexible working hours with the possibility to work from home. • 30 days of annual leave and a permanent employment contract. • High development potential with a steep learning curve. • Diverse responsibilities in a successful family-owned company. • Independent work in a motivated team and a modern work environment. • Attractive employee discounts, e.g., generous subsidies for company bike, company scooter, or company e-scooter. • Employer-sponsored savings contributions (vermögenswirksame Leistungen), sports offers, free drinks, fruit, and support for professional development. • Employee referral bonus program.