Customer Success Manager, German Speaking

🕒 March 20

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Resourcify

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

🛍️ eCommerce

☁️ SaaS

Enterprise • eCommerce • SaaS

Resourcify is a digital operating system designed to transform waste management into a more circular and efficient process. It provides comprehensive solutions for businesses to optimize their waste streams, enhance recycling rates, and comply with environmental regulations. Resourcify serves a variety of industries, helping to return valuable materials to the production cycle through its take-back and circularity solutions. The platform is aimed at fostering a circular economy by increasing sustainability and operational efficiency across sectors.

📋 Description

• Drive Software Adoption & Implementation • Guide customers through a structured onboarding process to ensure they understand and use our software successfully • Teach and train users in hands-on sessions to ensure everyone from site managers to executives knows how to use our tools • Proactively engage with users to uncover friction points and ensure the software solves their daily problems • Analyze a customer’s current state to 'paint the picture' of their two-year journey from basic operations to a fully circular model • Identify how our software and different features could guide customers through this journey at each stage to ensure customer growth over time • Masterfully guide customers through this plan to enable transitions from 'managing waste' to 'closing loops' by proving the ROI of each new phase • Bridge the gap to product by translating real-world customer friction and 'on-the-ground' challenges into actionable feedback for our Product and AI teams

🎯 Requirements

• Experience in Customer Success, Project Management, or Consultancy with a proven track-record of strategic customer and/or project development • Led complex initiatives with multi-stakeholder set-ups that have generated measurable impact • Thrives on data and excited by the potential of AI-driven tools to solve real-world waste problems • Clear, structured communicator who can translate technical insights into strategic action • Fluency in German and English is a must • 'Get it done' attitude and thrive in high-ownership environments

🏖️ Benefits

• Flexible working hours and remote-first setup • 30+ days of vacation and flexible time off • Work from our offices in Hamburg, Berlin, or Munich—or remotely within Germany • Workation options and company offsites • High-quality equipment and home-office budget • A culture that values diversity, trust, and learning