Customer Support Representative

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🔥 0 minutes ago

🏈 Alabama, California, +13 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Skimmer

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

Skimmer is a prominent pool service management software platform that aims to streamline operations for pool service businesses. It offers an all-in-one solution that allows service providers to get organized, grow their business, and manage reputation through features like technician scheduling, customer data organization, and automated billing. Skimmer's user-friendly apps provide real-time visibility and efficiency improvements, helping technicians reduce paperwork and drive time, while also enhancing customer communication. Trusted by over 30,000 pool pros in North America, it features robust support and resources for businesses at any stage of growth, from just getting started to owning the market.

📋 Description

• Deliver friendly, knowledgeable phone, email, and chat support to customers • Guide customers through product features, troubleshooting, and best practices • Collaborate with Product, Success, and Engineering to surface feedback and resolve issues • Build trust through empathy, clear communication, and humor • Develop deep expertise in Skimmer’s product and its value to pool professionals • Help thousands of pool and spa service businesses operate more efficiently

🎯 Requirements

• Clear, confident, and friendly communication • Experience in customer support, technical support, or billing support • Strong multitasking and prioritization skills • Ability to stay calm under pressure • Tech-savviness and ability to learn new tools quickly • Availability Monday–Friday, 9:30am–6:00pm CDT • Experience with Intercom, Dialpad, HubSpot, Notion, Stripe, QBO, or Slack is a plus but not required

🏖️ Benefits

• Competitive base pay + bonus potential • Generous medical, dental, and vision plans; 100% of employee premium and 50% of dependents’ premiums paid • Fantastic culture with a very strong eNPS • Immediate access to 401(k) with company match • Flexible PTO, with a minimum of 10 days required every year • 12 weeks paid parental leave for birthing parent • 6 weeks paid parental leave for supporting partner • Remote work friendly • Comprehensive learning and development budget • A manager dedicated to your development • Opportunities to grow and advance as Skimmer scales