Logistics Lead

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔗 Supply Chain

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Sunday

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Sunday is a company that offers customized lawn and pest care solutions tailored to individual needs through a subscription service. It provides seasonal applications using non-toxic, environmentally friendly products that are safe for people, pets, and the planet. Customers can enjoy peace of mind with expert advice and guidance, free shipping, and products that avoid harsh chemicals. Sunday aims to transform traditional lawn care by offering an easy, safe, and effective DIY approach that helps maintain beautiful lawns while reducing environmental impact.

📋 Description

• Own the day-to-day Radial 3PL relationship for DTC and Retail fulfillment • Manage daily operations, escalations, weekly business reviews, and quarterly business reviews • Hold Radial accountable to SLAs and productivity terms, including units per hour • Drive corrective actions when 3PL performance slips • Plan and staff peak fulfillment periods across Retail Pipe, Reauth, and new-subscriber orders • Manage 3PL production work including kitting, pre-kitting, display builds, and rework • Own DTC and B2B orders from creation through delivery • Resolve stuck, short-shipped, or misrouted orders • Lead daily B2B order routing, including the Claude-based routing process • Maintain routing rules and SOPs • Partner with Retail on wholesale order inquiries and retailer routing and compliance requirements • Evaluate carriers and shipping methods for cost and reliability • Partner with Customer Service on customer-facing out-of-stock protocols • Partner with Quality and vendors to track and reduce delivery-affecting defects • Define functional requirements for order and shipping systems with Tech • Maintain data integrity across ERP, Radial, and order systems • Own logistics budget line items and identify warehousing and outbound shipping savings • Report logistics KPIs including on-time and in-full, order accuracy, cost per order, damage, and claims • Provide performance, volume, and cost data for annual Radial contract negotiations • Review 3PL and carrier invoices with Purchasing & Inventory and Finance • Build and maintain SOPs for order handling, kitting, and shipping

🎯 Requirements

• 4+ years of experience in logistics, fulfillment, or customer operations • Hands-on 3PL management experience • Experience running DTC e-commerce fulfillment at volume • Retail and wholesale fulfillment experience, including EDI, routing guides, and chargebacks, is a strong plus • Proficiency with ERP, WMS, and order management systems • Strong Excel or Google Sheets skills • Ability to build and read KPI reports • Ability to use data to hold partners accountable and make decisions • Calm, decisive problem-solving during peak periods • Good judgment about when and how to escalate with a proposed solution • Interest in using AI tools to automate routine order work • Communication and collaboration expertise • Problem solving and evaluating alternatives • Feedback and resilience • Prioritization

🏖️ Benefits

• Diversity-focused culture • Remote work arrangement

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