Technical Program Manager II – Operations

🕒 September 16

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

👻 Ghost score 10%

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SWIVEL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💳 Fintech

🔐 Security

🏦 Banking

Fintech • Security • Banking

SWIVEL is an integrated Transaction Enablement™ platform that caters to financial institutions and the people behind each transaction. The company focuses on simplifying and securing a range of financial processes, including digital payments, collections, and funding. SWIVEL provides a suite of modern payment software tools for banks and credit unions, featuring capabilities such as interactive voice response, text message payment reminders, real-time data posting, and information security. The company emphasizes security and risk mitigation through features like unusual activity monitoring and fraud detection. SWIVEL's platform easily integrates with core banking and enterprise business systems, making it adaptable to the evolving world of payments. With a keen focus on engagement and integration, SWIVEL ensures seamless communication and transaction processing for its account holders.

📋 Description

• Act as a bridge between operational teams, internal engineering resources, and third-party tool providers to build, improve, and manage internal tooling solutions • Oversee a technical roadmap for internal tooling initiatives, including prioritization, resourcing, and requirements • Build and maintain relationships with internal and external partners • Establish communication plans and coordinate stakeholders • Track progress, identify risks, and steward frameworks and governance structures • Implement solutions to ensure successful execution • Develop and implement process improvements, automation opportunities, and operational efficiencies • Analyze business processes, performance metrics, and operational data to identify trends, risks, and opportunities for continuous improvement • Drive operational and technical goal-planning processes • Establish status-tracking mechanisms • Communicate progress, risks, and priorities across the organization • Operate effectively with minimal day-to-day direction in a fast-paced, ambiguous environment • Perform all other duties as assigned

🎯 Requirements

• Bachelor's degree from an accredited four-year college or university in a technology related field preferred • Minimum of five (5) years of professional experience in Program Management, with a focus on Operations or Technology use cases • Minimum of five (5) years of experience leading complex cross-functional initiatives and influencing stakeholders across multiple business functions • Experience managing programs and projects involving executive-level stakeholders and organizational priorities • Demonstrated ability to drive operational excellence, business process improvement, governance, and change management initiatives • Strong verbal and written communication, facilitation, negotiation, presentation, and relationship management skills • Proven ability to influence outcomes without direct authority and drive accountability across teams • Strong analytical, problem-solving, critical-thinking, and decision-making capabilities • Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and competing business needs • Experience creating executive communications, dashboards, status reporting, and performance metrics • Advanced proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, and related productivity tools • Ability to operate independently in ambiguous environments while maintaining strong attention to detail and execution excellence • PMP certification or related project/program management certification is preferred • Experience within the payments, financial services, money movement, card processing, or ACH industry is preferred • Familiarity with coding languages, technical systems, software development concepts, or data analytics tools is preferred • Experience supporting feature launches, operational readiness programs, or PMO organizations is preferred • Experience mentoring team members and promoting program management best practices is preferred • Knowledge of applicable laws and regulations impacting financial services or payment-processing environments is preferred • Must complete pre-employment drug testing • Must not be a tobacco user, as allowed by law

🏖️ Benefits

• Competitive overall compensation package • Work/Life balance • Employee engagement activities and recognition awards • Years of Service awards • Career enhancement and growth opportunities • Leadership Academy and Mentor Program • Continuing education and career certifications • Variety of healthcare coverage options • Traditional and Roth 401(k) retirement plans • Lucrative Wellness Program

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