Customer Contract Manager – Offshore Wind

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🚀 Aerospace

🤖 Artificial Intelligence

Energy • Aerospace • Artificial Intelligence

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Lead the commercial management of warranty and claims activities across Offshore Wind supply and operations contracts. • Manage customer expectations related to warranty scope, entitlement, exclusions, remedies, and settlement outcomes. • Develop and execute commercial strategies for claims mitigation, refutation, negotiation, and resolution. • Partner with Engineering and Operations teams to support root cause analysis, liability assessment, and commercial positioning. • Ensure PBA impacts are reduced, aligning with customers and contractual commitments and operational delivery expectations, while managing discrepancies, clarifications, and resolution pathways in collaboration with Operations, and Engineering teams. • Escalate and resolve complex warranty issues with customers, insurers, and suppliers. • Review active SWA and TSA contracts to identify warranty-related risks, liabilities, and commercial exposure. • Support contract renegotiation and transition activities that improve risk allocation and margin predictability. • Provide Leadership across contract management teams as developed and take on team or leadership responsibilities as demand arises. • Contribute to the development and standardization of warranty frameworks across SWA, TSA, and LTSA contract structures. • Develop negotiation strategies in partnership with Site Operations and Sales leadership. • Identify change order, claims recovery, and contractual optimization opportunities. • Capture lessons learned and embed them into contract templates, risk tools, and inquiry-to-order (ITO) processes. • Ensure claims, notices, and contractual correspondence are managed within required systems and governance processes. • Lead SWA and TSA negotiation topics as required by the business during project development lifecycles. • Create globally aligned processes for Contract Management standard work within Offshore Wind and support the upskilling of counterparts.

🎯 Requirements

• Bachelor’s degree in engineering, Business, Law, or a related discipline. • Wealth of experience in commercial management, contract management, claims, or risk management within power, energy, or offshore wind. • Strong experience with warranty administration, contract execution, and claims management, with a demonstrated ability to negotiate complex commercial matters with internal and external stakeholders. • Strong understanding of supply agreements, warranty terms, contractual remedies, and risk allocation principles. • Excellent written and verbal communication skills, with the ability to influence across a global matrix organization. • Fluency in English is required; an additional European language is preferred. • Ability to work effectively across functions, regions, and cultures. • Willingness to travel internationally up to 30%.

🏖️ Benefits

• Relocation Assistance Provided: No