Lead Monitoring & Diagnostics Technical Support Specialist

🕒 September 18

🇺🇸 United States – Remote

💵 $89.3k - $148.7k / year

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Provide ongoing technical support and daily case management through phone, email, and other communication methods • Investigate technical problems and reproduce issues as required • Interface with Product Line groups to drive customer issues to timely closure • Provide recommendations for repairs, upgrades, and part replacements • Maintain accurate records in quality management, customer relationship management, and ERP tools including Salesforce.com, ServiceMax, and SAP • Identify training opportunities and own self-development and training of others • Monitor and report on cases escalated through the GA Non-conformance (ACT) process • Prepare documentation and maintain a knowledge database of technical tips and resolution outcomes • Maintain status records and update critical case reports for open tier 1 and 2 support issues • Own follow-through and resolution of tier 3 and 4 cases with local teams or product lines • Participate in product line meetings to present, update, and drive resolution for open cases • Schedule, lead, and prepare customer case summary and metric reports for regular customer reviews • Own the technical relationship with customers from case creation through successful conclusion

🎯 Requirements

• Engineering degree or Technologist Diploma and/or related work experience • Minimum 5 years of industry experience and 5 years in related field: Monitoring & Diagnostics • Very good knowledge of GE Vernova Monitoring and Diagnostics devices • Ability to set up equipment and reproduce customer-reported issues • Flexibility to work on-call, after-hours support, or modified hours to support customer-specific situations • Exceptional written and verbal communication skills • Ability to rapidly develop strong product knowledge • Experience working on complex technical issues with cross-functional teams • Exceptional analytical, problem-solving, and time-management skills • Ability to build consensus across cross-functional teams • Ability to prioritize and handle multiple assignments while meeting deadlines • Ability to work well under pressure with customers and all levels of staff • Must be legally authorized to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Medical, dental, vision, and prescription drug coverage • Health Coach from GE Vernova, a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Discretionary annual bonus • Professional development opportunities • Relocation assistance not provided

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