Delivery Manager I

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $23 - $29 / hour

⏰ Full Time

🟢 Junior

👔 Manager

👻 Ghost score 0%

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GHX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

GHX is a leading provider of data management solutions, supply chain consulting, and vendor credentialing services primarily for the healthcare industry. They offer innovative products such as order automation, inventory management, and e-payment solutions that enhance financial agility, compliance, and operational efficiency. GHX serves a diverse clientele including healthcare providers, suppliers, and government agencies, emphasizing evidence-based insights and cloud ERP transformation to optimize resource allocation, reduce costs, and improve patient care. They are deeply integrated into the healthcare supply chain, collaborating with partners to create secure, informed, and cost-effective environments in healthcare facilities.

📋 Description

• Cultivate and maintain customer relationships within the assigned account base • Create tasks impacting service design, success, future concepts, products, and innovations • Provide phone, email, and onsite support for customers and GHX coworkers regarding escalations and product issues • Host ongoing webinars and trainings for Managed Services customers and internal teams • Develop campaigns to re-engage customers and increase customer KPIs • Provide clear instructions to customer care analysts for project work • Lead implementation of managed services solutions for new customers • Collaborate with cross-functional teams to ensure successful project kickoffs • Manage projects and meetings while adhering to deadlines • Create and use presentation materials for onsite or WebEx customer meetings • Mentor team members and refine processes and resource materials • Develop knowledge of customer environments and GHX products to solve complex problems and foster innovation • Work with CSM, ESE, Solutions Delivery, Sales, and Customer Success teams to ensure customer satisfaction and identify sales opportunities • Oversee all phases of the implementation process

🎯 Requirements

• Bachelor’s Degree or 1 year of relatable healthcare experience • Internet savvy and computer literacy with proficiency in Microsoft Office applications • Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint • Salesforce knowledge or a relatable CRM tool • Webinar and training experience • Experience with project management, customer success, training and/or customer service • Strong organizational and project management skills • Analytical and detail-oriented • Strong leadership, problem-solving, customer service, written, verbal, and presentation skills • Ability to work with little direction or guidance on projects and tasks • Ability to work effectively with cross-functional teams and personnel at varying levels • Experience working in a team-oriented environment as a lead resource • Strong accountability and integrity due to sensitive nature of information • Able/willing to work 8am-5pm Eastern Time Zone, Monday-Friday • Travel may be required, approximately 20%

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Accident insurance • Life insurance • 401k matching • Paid time off • Education reimbursement

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