Team Manager – Healthcare, Provider Data Management

🔥 19 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development • Ensure provider demographic and credentialing data is accurately entered and maintained in all systems • Monitor productivity, quality, and turnaround time standards • Provide day-to-day leadership, coaching, and performance management to analysts responsible for provider data maintenance and updates • Monitor individual and team performance metrics, identify trends, and implement action plans to address productivity or quality gaps • Manage workflow distribution, workload prioritization, and resource allocation to meet turnaround times and operational targets • Partner with client stakeholders and internal teams, including credentialing, training, quality assurance, and operational excellence, to resolve issues and improve processes • Manage attrition, shrinkage, and other critical team metrics • Support projects involving system enhancements or process automation • Conduct regular team meetings and individual coaching sessions to communicate performance • Oversee processing, validation, and maintenance of high-volume provider data submitted through bulk rosters • Help analyze roster files to identify missing information, duplicate records, data discrepancies, and inconsistencies requiring resolution • Utilize Excel and other data analysis tools to manipulate, validate, reconcile, and report on large volumes of provider data

🎯 Requirements

• 2+ years’ experience leading a team within the healthcare domain • Experience with credentialing • Must be Team Manager University certified • Open availability • Solid Microsoft Office experience • Advanced Microsoft Excel preferred • Ability to work in a fast-paced environment • Ability to communicate complex processes clearly • Ability to adapt training approaches to different learning styles • Ability to build a knowledgeable, high-performing team • Proactive ability to develop trust and professional rapport with employees and team members • Ability to work as a team-player • Strong analytical skills; ability to interpret data, identify trends, and make suggestions for improvements • Strong verbal and written communication skills • Ability to communicate in a clear, constructive, and professional manner

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