Engagement Manager

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $130k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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BioCatch

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

💳 Fintech

🏦 Banking

Cybersecurity • Fintech • Banking

BioCatch is the leader in Behavioral Biometrics which analyzes an online user’s physical and cognitive digital behavior to protect individuals and their assets. Our mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Leading financial institutions around the globe use BioCatch to more effectively fight fraud, drive digital transformation and accelerate business growth. With over a decade of analyzing data, over 60 patents and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems.

📋 Description

• Work on an ongoing basis with a portfolio of customers to drive utilization of the BioCatch Behavioral Biometric solution and create positive business outcomes • Define customer strategic direction post-sales and collaborate with customers to jointly solve problems • Pair with Account Managers to identify and explore opportunities leveraging BioCatch data and services to protect customers from cybercriminals • Partner with Threat Analysts and Solutions Engineers to present consultative solutions to audiences ranging from executives to business owners • Manage risks to the efficacy of the BioCatch solution for customers • Serve as the single point of contact for general consulting, incident reporting, and customer escalation • Coordinate projects and provide strategic oversight to ensure adherence to schedules and scope • Track milestones and deliverables, synchronize with customer delivery teams, and identify timeline risks • Communicate customer expectations to Solution Delivery and Threat Analyst teams • Lead customer issue resolution by identifying remediation paths, executing plans, and informing stakeholders • Coach project teams and provide performance feedback • Schedule and facilitate regular customer meetings covering product releases, product roadmap feedback, and feature adoption • Advocate for customers with internal Solutions, R&D, Products, and Engineering teams • Lead and present Quarterly Business Reviews to customer business owners • Provide internal stakeholders with updates on customer status and KPIs • Prepare, review, or provide input for Statements of Work; validate technical feasibility and estimate effort • Pair with Strategic Account Managers to identify new sales opportunities

🎯 Requirements

• 5 years of post-sales consulting experience in the cyber security, fraud, payments OR technology space working with top tier customers, specially financial institutions • Ability to communicate, present and write in English • Bachelor's degree from a subject/quantitative discipline. Strong candidates with relevant experience will be considered • Exceptionally strong verbal and written communication skills • History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers • Strong consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs • High-level of ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority • Advanced organizational, program, and project management skills • Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results • Ability to prioritize and handle multiple requests concurrently • Expert ability to work in a team environment, by soliciting input and feedback • Ability to effectively manage conflict • Ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity • Positive attitude and entrepreneurial spirit • Ability to be resourceful and operate effectively with minimal oversight

🏖️ Benefits

• Flexible paid time off policy • Sick, Maternity/ Paternity, and other paid leaves • 401(k) plan with up to 4% company match • Healthcare programs tailored to your needs • Life insurance • Wellness programs, EAP, and personalized health advocacy • Fully remote and shared space work options across the US • Monthly reimbursements for home internet and cell phone

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