Managed Services Analyst III

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GHX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

GHX is a leading provider of data management solutions, supply chain consulting, and vendor credentialing services primarily for the healthcare industry. They offer innovative products such as order automation, inventory management, and e-payment solutions that enhance financial agility, compliance, and operational efficiency. GHX serves a diverse clientele including healthcare providers, suppliers, and government agencies, emphasizing evidence-based insights and cloud ERP transformation to optimize resource allocation, reduce costs, and improve patient care. They are deeply integrated into the healthcare supply chain, collaborating with partners to create secure, informed, and cost-effective environments in healthcare facilities.

📋 Description

• Learn, communicate and update established processes to both internal and external parties. • Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems. • Handle daily case work while meeting predetermined KPI and QA metrics. • Accurately document all actions in daily case work and customer interactions. • Place phone calls to participating customers and provide education when deemed necessary or beneficial. • Identify, document, and escalate repetitive customer issues. • Managing and solving escalated cases from GHX Provider Managed Services Tier 1 support and peers. • Proactively maintain and contribute to team reference materials. • Train and mentor Managed Services Analyst Level I to reach customer communication and engagement goals. • Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions. • Delegate, monitor and assist assigned projects. • Aid in production and presentation of excel files or presentation materials. • Create action plans for post-customer meetings.

🎯 Requirements

• Bachelor’s Degree preferred or High School Diploma or equivalent with 2 years' experience • Advanced technical knowledge of software products • Working knowledge of Microsoft Office Suite, Microsoft Excel, Word and PowerPoint • Supply Chain experience preferred • Experience working in a team-oriented environment • Ability to travel up to 10% annually

🏖️ Benefits

• health, vision, and dental insurance • accident and life insurance • 401k matching • paid-time off • education reimbursement